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elenapap
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8 Messages

Friday, January 19th, 2024 9:18 PM

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Internet-only

I am looking into having only internet with Xfinity, which involves canceling my cable, all the equipment and my home phone, but it will not let me see anything online for pricing. How can I look into this?

Question

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Updated 

1 year ago

84

3

XfinityGabriel

Official Employee

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2.3K Messages

1 year ago

Hi, @elenapap! Thanks for taking the time to visit XFINITY over our forums page for help with finding a new internet-only promotion. We are honored by the opportunity to keep you as the best part of XFINITY. We are the right place to go for help. Before making that switch, would you like us to see if we can find you cheaper plan that includes the video and home voice service?

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elenapap

Visitor

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8 Messages

1 year ago

I would like to know cost for internet-only options. Knowing the cost for other bundles would certainly inform my decision.

Thanks!

2

XfinityNicolas

Official Employee

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1.1K Messages

@elenapap, thanks for narrowing it down and I can certainly check the options for you. When you get a chance can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityBenjaminM

Official Employee

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2.1K Messages

@elenapap Thank you again for spending time with us, so we could go over some options available to you. If you need additional assistance, please don't hesitate to let us know. Take care! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rylwl2

3 Messages

1 year ago

I’m wondering that also. My bill is going up $85.00! My experience w/xfinity is that they are not up front on telephone situations 

1

0

XfinityJorge

Official Employee

 • 

2.2K Messages

 

user_rylwl2 Thank you so much for using our Forums to contact us. We are sorry to hear about your experiacne and we are happy to help over a DM. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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