3 Messages
Internet Service DOWN EVERYDAY
Dear Xfinity Comcast Customer Support,
I am writing to formally express my dissatisfaction with the repeated internet outages I have experienced over the past few months. As a paying customer, I expect reliable service, but the frequent disruptions have significantly impacted my daily activities, including work and personal communications. Below are the specific instances when my internet service was down in the Zip Code Area 95377 in Tracy Hills: We have open a case with Service Provider as well but no ack from service provider end.
January 3rd at 2:54 PM
January 12th at 3:27 PM
January 13th at 3:13 PM, 4:08 PM, and 6:54 PM
January 14th at 12:00 Noon
January 15th at 11:15 AM
January 16th at 10:58 AM
January 23rd at 11:04 AM
February 28th at 7:20 PM
March 20th at 3:11 PM and 6:07 PM
March 21st at 2:20 PM and 7:46 PM
March 22nd at 2:10 PM
These recurring service interruptions have caused considerable inconvenience, and I would like an explanation as to why they continue to occur. Additionally, I am requesting the following:
A detailed report on the causes of these outages.
A timeline for any corrective actions to prevent future disruptions.
Compensation for the service downtime as per your service agreement.
I expect a prompt response regarding this matter. If this issue is not addressed satisfactorily, I will be left with no choice but to explore alternative service providers. Please provide a resolution at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
XfinityJeniece
Official Employee
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3K Messages
1 month ago
Hey there, user_yjzebr, thanks for reaching out through Xfinity Forums regarding your account. I completely understand how frustrating service interruptions can be especially since I take video calls and work from home. You have reached the right place. I would like to take a look at your account on end to get some more details.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_yjzebr
3 Messages
1 month ago
I reachout to you guys many times. it's enough! daily internet services are down as i mention in the above. our 10 of the neighbors have changed the service provider and many are planning to leave your very very very bad internet service. I do not have time to waste on complains. if you do not fix the issue. It's over, and I will move away to another provider. Also, I will spread word about your services around the area, and you may lose more customers.
(edited)
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user_g2vp7l
Visitor
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1 Message
8 days ago
I have been having the same problem for the past week. Repeated outages every day lasting 20 min to a few hours.
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