INTERNET OUTAGE IN HOUSTON

My neighborhood has electricity and no damage from the storm. Yet I have no internet. I was told Tuesday that it would be restored by 830 pm. It wasn't. I received a text last night that my internet had been restored. It wasn't. What is going on? I work from home, so I had to purchase a portable wifi so I can have a job to pay my Xfinity bill I just received, that didn't indicate a credit for the 7 days I haven't had internet. So now, I am out of more money because I had to purchase something that I already pay Xfinity for.