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user_vf6w0c
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Wednesday, November 13th, 2024 6:50 PM

Internet is freezing

I just spoke to someone about this issue and they said don't worry it's all under control. Well, apparently not, I'm on the verge of cancelling by Xfinity Internet 

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3 days ago

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XfinityAirelle

Official Employee

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2.1K Messages

8 days ago

 

user_vf6w0c Hi there! Our awesome digital care team would be happy to assist you with your internet issues. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

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user_t7okk4

1 Message

6 days ago

@user_vf6w0c I'm having the same or a similar problem.  I'm in Bel Air, MD, and for the past three months my internet connection has been consistently unstable.  The Wifi connection will drop, and then I disconnect and reconnect and hope that it gets fixed.  It's frustrating, but the bigger problem (for me) is that it is too unstable for me to have Skype or Discord calls with family and friends without the call freezing up every two minutes or so. 

Here's a list of the things that are NOT causing the problem: 

1.  My laptop in general -- I just replaced the 3-year-old one with a brand new Lenovo, and it is still happening

2.  My router -- Netgear IT updated the driver, and that wasn't enough

3.  My laptop's Wifi connection -- Skype still freezes up when I switch to ethernet

4.  My laptop's ability to connect to the internet in general -- when I go to my friends' houses, all of the issues vanish 

Help? 

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XfinityAmandaB

Official Employee

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1.6K Messages

 

user_t7okk4 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

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