Visitor
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6 Messages
internet bury cable
New customer 6/20 needed a new cable run and has been sitting across my backyard. I was told that they have 14 days to bury the line but that it was likely someone would come out in 2-3 days to bury the line. I'm now approaching almost 30 days with this temporary line and despite my numerous calls into comcast and many promises from managers to call back, I only received an email response yesterday that its now pending 7/30. Utility company came out weeks ago and xfinity admitted never followed up to get the line buried despite my constant calls.
Xfinity should be bending over backwards to get this finished the next day! HORRIBLE customer service from top to bottom
EG
Expert
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114.1K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3K Messages
3 months ago
We completely understand your frustration, and you’re absolutely right to be upset — waiting this long for a cable line to be buried, especially after being told it would happen within a couple of weeks, is not the experience we want anyone to have.
The delay, combined with the lack of follow-up and repeated promises without action, is unacceptable — and we’re really sorry it’s gotten to this point. The fact that the utility marking was done weeks ago and the work still hasn’t been scheduled properly is something that should’ve been addressed long before now.
Our team would be happy to look into this further. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_f0wdos
Visitor
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6 Messages
3 months ago
I still have no help from this company and several appointments made and they no showed. Cable is still unburied
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