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user_395132
1st Topic

Visitor

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6 Messages

Saturday, October 14th, 2023 3:00 PM

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I'd like to upgrade from my XB7 to an XB8

My XB7 has been losing connection a couple times a day and rebooting yet my TV signal never waivers. This has become a problem while working from home. I would love to replace the XB7 with the XB8. 

Question

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Updated 

2 years ago

816

1

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XfinityArmand

Official Employee

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2.1K Messages

2 years ago

Hi there @user_395132!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns.  We are happy to hear from you and want to do everything that we can to ensure that your concerns are addressed.  How long have you been having issues with your internet?  We are glad to upgrade your equipment for you but let's ensure that this is the whole issue and not just a part.  Nothing like thinking you have the issue fixed only for it to be only a part of the issue.  Please feel free to shoot us a private message so that we can take a look at what is going on.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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user_395132

Visitor

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6 Messages

Thanks XfinityArmand.  I just submitted a "direct message".  It's been happening the past month.

2 years ago

0

XfinitySara

Official Employee

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1.7K Messages

We got it! Thank you, @user_395132 :) Before we move into Direct Messages, may I also ask what speed tier you're currently subscribed to (Connect 75/10, Connect More 200/10, Fast 400/10, Superfast 800/20, Gigabit 1G/20, or Gigabit Extra 1.2G/35)? Based on your subscribed-to speeds, we can tell right away if your account should be eligible for an XB8 or not.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_395132

Visitor

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6 Messages

I have Blast! Internet with speeds up to 800 Mbps

2 years ago

0

XfinityJeniece

Official Employee

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3K Messages

Typically, with our Blast! Internet speed tier the XB7 would be the modem we would provide. Our Gigabit speed tier would be the next with XB8. We can attempt to have a new modem shipped out to you. However, we would be unable to guarentee the XB8 can be provided. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_395132

Visitor

 • 

6 Messages

Please send a new modem, XB8 if you can. Thank you.

2 years ago

0

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