4 Messages
I would like help changing the package of channels I get. Why can't I please talk to someone?
Hello, Xfinity sent me an email saying that I am no longer able to get the NESN channel unless I pay for a more expensive channel package. I have been on hold for an hour trying to get help. They sent me to send a chat, and the team member told me I was violating their policies by chatting with them. Can I please just talk to someone? Why are you increasing my bill by $40 every month? Why is customer service so bad?
jweaver0312
Expert
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2.1K Messages
26 days ago
Moved to Customer Service
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XfinityDemitrius
Official Employee
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1.5K Messages
26 days ago
Hey @robert_s11, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent changes to the Regional Sports Networks in your region. Some channels such as the New England Sports Network (NESN) have moved to a different Xfinity Video channel tier.
We would be more than happy to go over the account details and see review package information to see how it may be possible to get the network back and others.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. Hope to hear from you soon.
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