Regular Visitor
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5 Messages
I want to talk to a live agent
Just spent quite a while on the 1800 # trying to reach a human with no success. Why is it intentionally made hard? I just want to talk to a human about moving services and discounts. Talking to a live agent should be easy. No I don't wanna chat to with the bot. It's not answering my questions swiftly enough. Is there a way to reach a live agent easily?
XfinityThomasB
Official Employee
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1.9K Messages
1 month ago
lundat we can easily help. Absolutely our is available, there might be a wait to speak, but we are a corporate based team that is dedicated to the forums to help. Are you moving inside the same city or to a different state? Appreciate you reaching out to us here for help.
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user_dljbu0
1 Message
1 month ago
How do I get a hold of Live Human Agent at Xfinity? Or is Xfinity only an AI service with no human beings involved? Why does Xfinity customer service seem like a race to the bottom?
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