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lundat
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Regular Visitor

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5 Messages

Sunday, March 23rd, 2025

I want to talk to a live agent

Just spent quite a while on the 1800 # trying to reach a human with no success. Why is it intentionally made hard? I just want to talk to a human about moving services and discounts. Talking to a live agent should be easy. No I don't wanna chat to with the bot. It's not answering my questions swiftly enough. Is there a way to reach a live agent easily? 

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Updated 

2 days ago

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XfinityThomasB

Official Employee

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2.3K Messages

6 months ago

lundat we can easily help. Absolutely our is available, there might be a wait to speak, but we are a corporate based team that is dedicated to the forums to help. Are you moving inside the same city or to a different state? Appreciate you reaching out to us here for help. 

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user_qk43rk

Visitor

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1 Message

I need to access my voice mail so I remove a spam message

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2 days ago

0

XfinityAngie

Official Employee

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2K Messages

 

user_qk43rk, Thank you for reaching out to Xfinity Support. To access your voicemail and manage spam messages with Xfinity Voice, follow these steps:
  1. Sign in to Xfinity Voice using your Xfinity ID and password.
  2. Click the **Settings** icon in the upper-right corner and select **Settings**.
  3. Choose **Call Blocking** to adjust your Spam Blocker settings.  

If you are still having trouble, let me know, and we can help you with this. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_dljbu0

1 Message

6 months ago

How do I get a hold of Live Human Agent at Xfinity? Or is Xfinity only an AI service with no human beings involved? Why does Xfinity customer service seem like a race to the bottom?

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XfinityJeniece

Official Employee

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3.4K Messages

user_dljbu0 Thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account. We are a team of live agents on this platform. How can we help?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

6 months ago

0

user_dicc9r

Visitor

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1 Message

I have no service. DNC is not found.  Spent 3 hours chatting virtually with your service -- no luck. Phone appt times offered do not work for me I need a early morning appt but yet, I want to talk with someone live. I am a student and need to have service ASAP. Thank you. Barbara

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2 days ago

0

XfinityPeterH

Official Employee

 • 

2.2K Messages

 

user_dicc9r We are here for you and happy to help. Please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

0

user_qihz0x

Visitor

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1 Message

23 days ago

I want the phone number to a live agent

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XfinityEva

Official Employee

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2K Messages

Hi there! How can we assist today? (Please keep in mind the spirit of using the Xfinity Forums is to post about your concern and receive assistance through this platform to help others who may have a similar concern) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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