Skip to main content

    Support

    Offers

U
user_0a8ab2
1st Topic
1st Reply

Visitor

 • 

4 Messages

Monday, November 15th, 2021 6:41 PM

Closed

I need to return equipment, but the label is not showing on my account.

I need to return equipment, but the label is not showing on my account. I've tried multiple attempts chatting with a rep and calling customer service, and still no luck. . I'm getting very frustrated that I can't return this modem. I can't take it to the store because I live in NY. Can someone please just email me the label?

Question

 • 

Updated 

3 years ago

929

3

0

EG

Expert

 • 

111.7K Messages

4 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

3

0

user_0a8ab2

Visitor

 • 

4 Messages

@EG my account # is  (account number). Can you please email me the return label for this account? I'm unable to access the return label

(edited)

4 years ago

0

EG

Expert

 • 

111.7K Messages

@user_0a8ab2

I'm not employee as the signature box at the bottom states. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

jd_hart

Visitor

 • 

2 Messages

Cannot print label why, I print all day on printer every day but it says something is wrong when I try to print label

This reply has been converted into a post

3 years ago

0

CCEthan

Official Employee

 • 

1.4K Messages

4 years ago

Hi, @user_0a8ab2. Can you give me more details on what you are running into? In the return center, you hit "start new return" and your equipment is not listed? We can't email a label but can look into mailing a box kit with a label. You can also drop it off at a UPS store where they pack and ship for free(no label from you needed) I can understand if you can't drop it off anywhere and when that is the case we want to do what we can to make it easy. 

0

0

user_0a8ab2

Visitor

 • 

4 Messages

4 years ago

The equipment is grayed out. So I cannot file a return. A rep was able to file the return for me but I can't access the label. If i just take the modem to UPS, they will know which account it is associated with? How does that work? 

3

0

CCEthan

Official Employee

 • 

1.4K Messages

They will ask for email and phone number which is plenty. We will know because the system will see the MAC/serial when we scan it in at the warehouse and match it to your account. You just mention it is an Xfinity return and they will take care of it quickly. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_0a8ab2

Visitor

 • 

4 Messages

ok, thank you. I will give that a try and let you know

4 years ago

0

CCEthan

Official Employee

 • 

1.4K Messages

I appreciate it! Thanks for reaching out. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

forum icon

New to the Community?

Start Here