Visitor
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1 Message
I need help from a live representative
I have called Xfinity many times during the cold and rainy months because my internet is slow or not working. In the past, I contacted technical support, but they only fixed it temporarily—the internet worked for a few hours and then slowed down or stopped again, just like before.
When I called 1-800-Xfinity (1-800-934-6489), the system said my internet was fine. This week, I called again, and the system still said everything was normal, but my internet remained extremely slow or completely unavailable.
I tried reaching a live representative for a whole week, but I couldn't get through to anyone. As a Comcast/Xfinity customer since 2003, I now feel that Xfinity no longer respects its customers.
I have two accounts with Xfinity—today, I decided to cancel one. In the future, I may close all accounts and stop being an Xfinity customer.
If Xfinity does not respect you, should you still be their customer?
XfinityAdrienne
Official Employee
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1.4K Messages
5 months ago
Hey there, user_acqip6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the connectivity with your Internet, and reaching out for support. We would be more than happy to dive into the account to ensure your signal/connection is more stable. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bc1bsv
Visitor
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2 Messages
3 months ago
I have been trying to call for support via a live rep. It goes through a verification then says "Goodbye" and hangs up. [Edit: Language]
(edited)
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user_6ho0qk
Visitor
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1 Message
2 months ago
they are the worst!!!!!
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user_xpt023
Visitor
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3 Messages
1 month ago
Is there a live person to talk to anywhere in your system?
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user_atjqfj
Visitor
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1 Message
1 month ago
Same issue, I am a diamond member. Can’t get past the automated system when calling. Talked to 3 agents In past week, no one has fixed my problem. Ready to cut all Comcast/ xfinity services.
Frustrated beyond belief.
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user_fqz2vp
Visitor
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1 Message
22 days ago
So I am guess actual human interaction isn't possible anymore? This is totally unacceptable, I have called 5 times now and get let me look up your account, then dead silence, then it hangs up. I do not want to chat online I would like to speak to an actual human person. Is that possible and if so how?
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user_pwxqdm
Visitor
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1 Message
14 days ago
Help is impossible to get. Tech support is over phone with text messages. All I get are more text leading to now where.
I need a human tech support appointment. Had service at my address for less than month. I feel without real human support I can justly hate Xfinity and Comcast. And discontinue my service if no help in next few days. Instead of enjoying my wifi I am being driven insane 🤬
[Edited: "Personal Information"]
(edited)
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user_iy8w1a
Visitor
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1 Message
12 days ago
I feel your pain. We are getting together to force city council to expand our choices. Verizon FIOS is in the area and it is time that Xfinity/Comcast lose the monopoly in my area. I had FIOs before I moved here for years. They came to my house once … to install it. I didn’t have problems
with outages or speed the entire time. I couldn’t bring them with me because Xfinity is the only choice outside DSL. It’s been a nightmare. But trust me, we are going to change that.
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