Hey @user_vj0lxf Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your downed cable line. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
Thanks for making us aware of that issue. We will need to gather some additional information to get someone dispatched to you. Please sned our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
how can I get this taken care of this immediately the wire is hang down on my driveway a tree knocked it down off the pole I have no internet connection I need it to work for tomorrow I work from home.
XfinityJanelle
Official Employee
•
2.5K Messages
5 hours ago
Hey @user_vj0lxf Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your downed cable line. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_1kbrrd
Visitor
•
2 Messages
5 hours ago
I have a wire down from pole and it’s on my driveway from my house I need to have it taken care of it immediately
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user_1kbrrd
Visitor
•
2 Messages
5 hours ago
how can I get this taken care of this immediately the wire is hang down on my driveway a tree knocked it down off the pole I have no internet connection I need it to work for tomorrow I work from home.
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0