I can not access voice mail

When i click on the link in

IF YOU HAVE XFINITY VOICE AND XFINITY INTERNET 

It says the same thing "something went wrong try again later"

@user_5b0fd4, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

ok I think I put the DM in correctly. [Edit: Personal Information Removed]

ok send to home phone number.

When I click on voice I get a blank page with 3 dots that got go back and forth than it says something went wrong please try again. 

Thanks for reaching out, eldegee! I'm sorry you've having the same issues. Have you already tried the link XfinityVianney posted?

@eldegee​ 

Don't bother with the link you will get the same message.

I DM them and was told I was in violation of community guidelines.   Just fix the problem

It is a comcast Xfinity problem and they need to fix it. I have tried different computers and can not access the Voice app on any of them. the email and address book work fine, just not the voice. Keep getting the OOPS something went wrong try again message. It has been like that for over two weeks and comcast has done nothing to remedy the problem.

I should add that the browser makes no difference, as I have tried Chrome, Firefox, and Edge with the same results.

The Voice app is finally working again on my end (knock on wood). I almost hate to post this as I'm afraid I'll jinx the darn app. Anyways, try it and see if it is working for you -- good luck!

Still does not work for me. Been at least 3 weeks now.

Hi there, jbarbuti and thread! I apologize for the voicemail issues. Our engineering team is hard at work getting this fixed. We have all of the troubleshooting we need already so we just need to give them time to fix the problem. You should still be able to access your voicemail by dialing *99 from your phone, just the website is having problems. We will update this thread when the issue is resolved so you can test it out and ensure it is working. Thanks for hanging in there everyone! 

mise still doesnt work

@jlgjr I'm sorry to hear you're still having ongoing issues with your voicemail. I see you posted some concerns about the guidelines. I would like to provide this link which is the direct link to our community and guidelines at https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.

Here's a direct link to the acceptable use guidelines for the forums at https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236

I can see we have sent you a message via direct message as well if you can check and respond to that message, so we can continue troubleshooting with you. 

@XfinityKei​   I have had the identical problem accessing voice online for about a month now.  Tried every computer in our house and every ISP we have - Firefox, Chrome and Microsoft Edge - and always get the Oops message.  Calls to technical support have provided no information.  Is this a permanent change?

Thank you for all the steps that you have tried, user_3l8x4k and thread. Our engineering team has identified this as a known issue. Accessing Voicemail and call logs  on our website and Voice Portal is being worked on. You can still use *99 if needing to access Voicemail. We will update the thread when the issue is resolved so you can test it out. We appreciate your patience in the meantime.