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user_ff2488
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Visitor

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2 Messages

Friday, August 7th, 2026 3:42 AM

I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"

I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"

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43 minutes ago

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XfinityAlyssaA

Official Employee

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3K Messages

26 days ago

Good afternoon @user_ff2488, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help.

 

Were you previously able to access your Xfinity Rewards benefits without any issues? If so, did you make any recent changes to your account or services, such as transferring service, moving, upgrading your plan, or opening a new account?

 

Additionally, when did you first notice that your Rewards benefits were no longer available? Have you tried logging out of your account and signing back in, or clearing your browser's cache and cookies?

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user_ff2488

Visitor

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2 Messages

I don't remember it has been a while, I redeemed the peacocktv subscription, not sure if that counts. I logged out and logged back in on a private window with no cookies and still have the same message. I have three account numbers under my login, the first one is inactive, I wonder if that is the problem, even though I selected one of the other two active accounts.

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26 days ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

 

user_ff2488 Let's take a closer look at this and see what we can do to help! Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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26 days ago

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user_mhjgtz

Visitor

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1 Message

51 minutes ago

Hello, currently dealing with the same issue. changed internet speed and 5 year quarantine price. Back in March tried talking to customer service and was unable to get anywhere.  

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XfinityChristy

Official Employee

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3K Messages

 

user_mhjgtz Hello, and thank you for reaching out via our Xfinity Community. I'm sorry to hear you've been dealing with this, especially after already trying to get help back in March and not getting the resolution you were looking for. I can certainly understand how frustrating that would be. I'd be happy to take a fresh look at your account and review the changes to your internet speed and pricing with you. Please send us a Direct Message with your full name and service address, and we'll go over everything together to see what options may be available.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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43 minutes ago

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