I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"

Good afternoon @user_ff2488, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help.

Were you previously able to access your Xfinity Rewards benefits without any issues? If so, did you make any recent changes to your account or services, such as transferring service, moving, upgrading your plan, or opening a new account?

Additionally, when did you first notice that your Rewards benefits were no longer available? Have you tried logging out of your account and signing back in, or clearing your browser's cache and cookies?