Hi there — thanks so much for reaching out to us here!
Because of the nature of forums, the Xfinity Forum isn’t designed for real-time support. If you need immediate help, we recommend reaching out through one of the methods listed here: How to contact Xfinity Support.
That said, we’re absolutely happy to help however we can right here. If you can share a bit more about what’s going on, we’ll jump in and take a look with you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_425a62 Thanks for that information. We definitely understand how frustrating it is to have your connection disrupted, especially when it’s due to something outside your control.
Also, just a quick reminder: by having an account and participating in the Xfinity Forum, you’ve agreed to follow the community’s posted rules, policies, and guidelines. You can find those outlined in our Forum Guidelines and Acceptable Use Policy and other documents posted throughout the community.
If you can send us a direct message, we will be happy to get this issue addressed. Please initiate a direct message and start with your full name and address. To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_425a62
Visitor
•
7 Messages
2 days ago
Hello anyone home at xfinity
0
0
user_425a62
Visitor
•
7 Messages
2 days ago
Obviously this is a useless endeavor xfinity sucks
3
0
user_425a62
Visitor
•
7 Messages
2 days ago
I guess it's time to go back to satellite and just wait for verizon to wire up the area
0
0
user_425a62
Visitor
•
7 Messages
2 days ago
My connection was severed by a plumbing crew at a neighbor just want it fixed
0
0
user_425a62
Visitor
•
7 Messages
2 days ago
Why can't I contact a human to talk to. Xfinity assistant is no help
(edited)
0
0