Visitor
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1 Message
How to talk to an actual person
How can I talk to an actual customer support representative these days? Every single option I find on the website ultimately leads to the Assistant who just sends the same response over and over.
Visitor
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1 Message
How can I talk to an actual customer support representative these days? Every single option I find on the website ultimately leads to the Assistant who just sends the same response over and over.
XfinityThomasA
Official Employee
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3.3K Messages
11 months ago
https://www.xfinity.com/support/contact-us
I'd love to help out here and answer any questions so other readers may benefit from the exchange. If account specific concerns need addressing, we can pivot to a private chat to review account-sensitive details together. We're experts in all things Xfinity here and we appreciate your time, feedback, and the opportunity to help out. How may I help?
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user_aoc189
Visitor
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1 Message
10 months ago
https://www.xfinity.com/cancel
You can request a call back. I got a call in less than 10 minutes.
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user_12c65c
Visitor
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2 Messages
8 months ago
I am emailing the fcc...again
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user_12c65c
Visitor
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2 Messages
8 months ago
This [Edited: "Language"] was out two weeks ago and now it is out again with a "scheduled maintenance" on Wednesday. I am call AT&T tomorrow morning.
(edited)
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user_d9058f
Visitor
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2 Messages
8 months ago
On 8/13/2025, I contacted Xfinity after receiving an alert that a mobile phone had been ordered using my landline number as the new number. The representative I spoke with (who was not based in the USA) stated that they canceled the unauthorized mobile phone order. I explained that the number in question was my landline, which must remain on my account. He assured me that he had only canceled the mobile phone order.
However, on the morning of 8/14/2025, I discovered that my landline was no longer active. When I checked my account, it became clear that the representative had canceled my landline. I called Xfinity again but was once more unable to reach a U.S.-based representative as I had requested. The woman I spoke to said she had re-added my landline and would connect me to someone who could restore my phone number, which I have had for over 50 years. Before we were disconnected (and she failed to call me back), I clearly stated that I wanted my landline restored and no other changes made to my account. She confirmed that no other changes had been made and that she had simply restored my landline.
I am now on my third call to Xfinity today, still unable to reach a U.S.-based representative. The current representative claims he is helping to restore my phone number, but he has once again changed something on my account. I was told that my landline will be up and running in two hours; it is not. I was disconnected yet again, and the last representative I spoke with informed me that I have lost my landline phone number. They also stated that they cannot connect me to a U.S.-based representative. This is a blatant breach of my personal and private information by Xfinity, and they are taking no action to protect my privacy. Xfinity is providing an eSIM card to an unknown individual using my home phone number. I will be contacting the FCC, the FBI, and my local police department to file formal reports against Xfinity for enabling this theft.
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