How to talk to an actual person

How can I talk to an actual customer support representative these days? Every single option I find on the website ultimately leads to the Assistant who just sends the same response over and over.

Responses

XfinityThomasA

Official Employee

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2.5K Messages

1 month ago

user_tqrg2x, hello, how are you! Thomas here, and at your service. What's going on? I wanted to share the following link with more resources on how you're able to contact us.

https://www.xfinity.com/support/contact-us

I'd love to help out here and answer any questions so other readers may benefit from the exchange. If account specific concerns need addressing, we can pivot to a private chat to review account-sensitive details together. We're experts in all things Xfinity here and we appreciate your time, feedback, and the opportunity to help out. How may I help?

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user_1cfyg2

Visitor

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2 Messages

@XfinityThomasA Xfinity doubled my bill with no explanation. Your [Edited: "Inflammatory"] robots don't fix or answer anything. Give us an actual contact number or I'm cancelling xfinity.

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Reply

23 days ago

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user_aoc189

Visitor

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1 Message

11 days ago

https://www.xfinity.com/cancel

You can request a call back. I got a call in less than 10 minutes.

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XfinityJustinM

Official Employee

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105 Messages

@user_aoc189, thank you for sharing your experience with https://www.xfinity.com/cancel. I would like to add that our call center teams can be reached by dialing 1-800-Xfinity or 1-800-934-6489.

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