How To Talk To A Human Representative

I tried to pay my bill online via the app and the website, but it said that my contact information was not verified.  I tried to do a transfer of account to my son, since he is the one living at the address on the account, and the email was sent to an account that is never used.  We were told the information would be sent to his email, and it was not.  How can this be fixed?

Or if I could get another verification email, it would be greatly appreciated.

We'll be happy to look more into this for you @user_z9sjwy. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

@XfinityMarshante​ why when I called this number do they try to offer me a medical emergency device and when I told the lady I am not interested in that they put me through to a line talking about Medicare part a and B. I even doublecheck the phone number twice to make sure I had called the correct number that you had listed in your comment.

@KatWalk​ Yup...I had the same issue....incredible.  It literally makes me wonder if this forum is a scam.  Oh...and this is the message I got on the chat support  "We want to help resolve your issue as quickly as we can. Your wait time is 1 Hour 10 Minutes . Your Position in Queue is 54"