Visitor
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2 Messages
HOW TO SPEAK TO A HUMAN ON THE PHONE
I received an email from Comcast about my data usage. I want to speak to an actual HUMAN BEING about my account. I don't want an automated system because I actually have QUESTIONS and I also want to do some other things with my account as well. I DO NOT want to go into one of your stores, and if I have to, it will likely be to totally cancel everything. I cannot get through to a human being on the phone, and the chat is not working, and you keep directing to the automated system. I pay you a HUGE amount of money every month, which might have actually GONE UP if you would just actually CARE about your CUSTOMERS enough to pay people to answer the phone and SPEAK TO THEM. HOW CAN I GET TO A HUMAN BEING ON THE PHONE????
CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_33264b. I can understand the frustration and it being hard to get through. If you are okay talking here we are full service and can help. Direct message your name, address, and what you need and we can assist. Thanks!
Make sure you are signed into forums
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon
2. Hit the compose button to the right of "conversations"
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_ad6eb8
Visitor
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15 Messages
2 years ago
Totally agree. This new forum thing is absolutely horrendous.
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