HOW TO SPEAK TO A HUMAN ON THE PHONE

I received an email from Comcast about my data usage. I want to speak to an actual HUMAN BEING about my account. I don't want an automated system because I actually have QUESTIONS and I also want to do some other things with my account as well. I DO NOT want to go into one of your stores, and if I have to, it will likely be to totally cancel everything. I cannot get through to a human being on the phone, and the chat is not working, and you keep directing to the automated system. I pay you a HUGE amount of money every month, which might have actually GONE UP if you would just actually CARE about your CUSTOMERS enough to pay people to answer the phone and SPEAK TO THEM. HOW CAN I GET TO A HUMAN BEING ON THE PHONE????