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user_33264b
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2 Messages

Friday, June 24th, 2022 7:28 PM

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HOW TO SPEAK TO A HUMAN ON THE PHONE

I received an email from Comcast about my data usage. I want to speak to an actual HUMAN BEING about my account. I don't want an automated system because I actually have QUESTIONS and I also want to do some other things with my account as well. I DO NOT want to go into one of your stores, and if I have to, it will likely be to totally cancel everything. I cannot get through to a human being on the phone, and the chat is not working, and you keep directing to the automated system. I pay you a HUGE amount of money every month, which might have actually GONE UP if you would just actually CARE about your CUSTOMERS enough to pay people to answer the phone and SPEAK TO THEM. HOW CAN I GET TO A HUMAN BEING ON THE PHONE????

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2 years ago

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CCEthan

Official Employee

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1.4K Messages

3 years ago

@user_33264b. I can understand the frustration and it being hard to get through. If you are okay talking here we are full service and can help. Direct message your name, address, and what you need and we can assist. Thanks! 

 

Make sure you are signed into forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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user_33264b

Visitor

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2 Messages

@XfinityEthan​ I appreciate the response and understand that it is not the individual agent's fault, but I want to talk to someone. Is Comcast no longer offering actual service to its customers on the phone?

3 years ago

Again

Expert

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31K Messages

@user_33264b​ 

We get that you want to speak to someone in Customer Service, but you have posted here.  We are probably the next best thing.  The employees that work here are from the Corporate Office and they can do things the phone reps can't.  So, go ahead and send that direct message to Xfinity Support.  You might not get Ethan, but anyone that you "talk" to will know what is going on and is able to help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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CCEthan

Official Employee

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1.4K Messages

We do have phone agents at 1-800-Xfinity. I called last month and got through in 7 minutes, but it depends why you care calling. If you enter in your information you will get to an agent. When the automated system asks what you need, say "plan change" or "remove service" even if that is not necessarily what you want. Hold times car vary greatly right now and we have higher volume right now across all platforms. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

user_d15149

Visitor

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1 Message

@XfinityEthan​  Hopefully you are a human...

Hello!

I am sick of getting people in Indonesia and other foreign places who actually are trying to up sale my account per se! I say that because I can't seem to find my actual account! I've been told by Xfinity Agents that I have an acct! The reference they give is for an acct in 02/07/2022, which was never fully activated. Can you help me with this?

2 years ago

0

XfinityAirelle

Official Employee

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2.2K Messages

Hi there! We ask that you only ever post your questions or concerns in our public forum and remain patient for a response. If an employee responds, we ask that you please wait to be invited to direct message them. This will ensure that you get the quickest/best response possible. 
  
Due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ad6eb8

Visitor

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15 Messages

2 years ago

Totally agree. This new forum thing is absolutely horrendous. 

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