Visitor
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1 Message
how to send a direct message
want to close my xfinity account. service has become unacceptable and I have had to change supplier.
Visitor
•
1 Message
want to close my xfinity account. service has become unacceptable and I have had to change supplier.
EG
Expert
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118.7K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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118.7K Messages
3 hours ago
@user_9psea2
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
A representative will reply to you here shortly.
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XfinityJorge
Official Employee
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3.1K Messages
3 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_6srq1u
Visitor
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1 Message
3 hours ago
To Xfinity Customer Service :
I am still in the process of moving and want to be sure I keep my Seasonal status until I purchase and move into a new house. I'm not sure exactly when I originally set my seasonal status to end, but I think it's 7/1/26.
If that is the case, I want to continue on the seasonal for at least 2 more months - up to Sept.1, 2026. Can you confirm to me my request for this has been received by you and the seasonal status has been extended ?
Much appreciated. Thx - [EDITED: Personal Information.]
(edited)
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