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user_52ac84
1st Topic

Visitor

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2 Messages

Tuesday, October 12th, 2021 11:38 AM

Closed

How to report property damage by Comcast

The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables.  How can I get reimbursed for repairs?

Question

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Updated 

3 years ago

3K

6

0

CCSean1

New Problem Solver

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318 Messages

4 years ago

Hello, @user_52ac84, thank you for taking the time to reach out to us on the forums I hope you are doing well! I am sorry to hear that damage was caused to your property this is not the experience we want you to have and definitely want to get it taken care of if our wiring caused the issue.

 

Can you send us a private message with your first and last name and address so we can assist?

4

user_54f51e

Visitor

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2 Messages

@XfinitySean

I also have the similar experience, I can't find the peer to peer chat option, how can i be able to send an private message? 

4 years ago

Again

Expert

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31.4K Messages

@user_54f51e You need to wait until you are asked to send a direct/private message.  Doing so without being asked is a violation of our Forum Guidelines and Acceptable Use Policy.  Also, messages sent without request are ignored by the employees.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

user_adbbd6

Visitor

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1 Message

my sprinkler was broken yesterday, 10/27/21 by your comcast workers

3 years ago

0

CCHeather

Problem Solver

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1.1K Messages

@user_adbbd6

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

0

user_3941c0

Visitor

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1 Message

3 years ago

Comcast did major damage on my rental unit.  i have called several times and no one is calling me back.  this is the worst service I have ever had.  I’ve called about five times and am getting no where.  

1

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CCJodie

Problem Solver

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1.3K Messages

@user_3941c0 Hi there! So sorry about the damge and the lack of help getting that fixed up. We can look into this for you. Please send us a private message with your full name and service address.

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
  •    Click the "Direct Messaging" icon or https://comca.st/36frv4Q
  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it

I no longer work for Comcast.

3 years ago

0

user_a521d0

Visitor

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1 Message

3 years ago

Need to report a sidewalk damage from the comcast construction crew.  My service is different from the address.  We own the property with the damaged sidewalk. Who can I report this to? I have been going in circle with your automated system but never got connected with an agent.

1

0

XfinityGabriel

Official Employee

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2.2K Messages

Hi, @user_a521d0! Oh my. Thanks for visiting our forums page to report that sidewalk damage. This is definatley not something we like to hear about. The last thing I want is for this damaged sidewalk to cause an injury. I also want to apologize for the inconvenience caused by our automated system. You've reached the right team to report this to. To get this damaged concern addressed as quickly as possible, would you mind sending us a direct message with your first/last name and the address of where the damage is located? You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your peer to peer ("private") message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_4404c2

Visitor

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1 Message

3 years ago

I also have sidewalk damage to report. The cable lid or cover have a large hole in it. I was able to put a cone in it so that passerby hopefully won't step in it but cover needs to be replaced ASAP as it get busy at times.

1

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XfinityDemitrius

Official Employee

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1.8K Messages

Hi @user_4404c2,

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue and see if this is something we can resolve for you.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c91b9b

Visitor

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2 Messages

3 years ago

xfinity was digging by the corner of our property and now we have a water line leak.  Who do i call for repairs? 

0

0

user_c91b9b

Visitor

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2 Messages

3 years ago

We had a xfinity truck at the corner of our property digging around for 2 days, now there is a water leak.  How do i get this repaired, water is leaking into the street.

1

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CCChelseaA

Problem Solver

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637 Messages

Good Morning! Thank you for reaching out to our team here via our very own community!
We can absolutely help out!
Please feel free to follow the steps below in sending us a message that includes your first and last name, and full-service address! We look forward to hearing from you! 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it




I no longer work for Comcast.

3 years ago

0

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