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Visitor

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4 Messages

Fri, May 28, 2021 12:09 AM

how to report downed wires

How on earth can you reach a human to report comcast wires that are lying in the ground? The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Then it thanks me for signing in. Then it tells me it can help me better if I sign in. It's infuriating. There appears to be no other way to contact comcast/xfinity. The wires at my rental property are on the ground. I need someone to come out and fix it. 

Responses

Official Employee

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263 Messages

2 m ago

Hello @user_300363 and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our forums community, it’s great we can connect this way! Our team can assist with getting those downed wires raised. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

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4 Messages

2 m ago

Update on June 10, 2021. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Not a word either by phone, email or through the support chat since then. Curious how long a ticket will languish in the system now until a person gets in touch again...

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