Visitor
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4 Messages
How to remove access to Unauthorized user
I need to remove access to a cell phone using my stream account. I changed my password but that didn't work. I called customer service and she didn't understand English enough to understand what I was saying. I just need to know how to remove access to a cell phone using my account.
MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
Moved to Customer Service for help.
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XfinityRay
Official Employee
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2.9K Messages
4 years ago
Hello, @user_aeefb7. Thank you for reaching out to the community with your question. The Primary Xfinity ID on the account can control the other users on the account. You would log in with the Primary Xfinity ID, then select the Xfinity ID that is associated with the cell phone number in question. You can then edit the information to a different number if you want them to still have access under a new number or email address. These are the instructions to edit an Xfinity ID, https://comca.st/3hEHpra. The other option is to remove the Xfinity ID from your account. The instructions to do that are here, https://comca.st/2TDnCR5. Please let us know if that does the trick or if you need further assistance. We are glad to help.
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CCMike1
Official Employee
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933 Messages
4 years ago
I'm glad we were able to resolve this! Thanks your time and patience!
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user_2b7d2f
Visitor
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3 Messages
4 years ago
I am unable to figure out how to remove the unauthorized person from using my account. Please help!
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