How to reach executive office team

I need help I’ve had 9 technicians unable to follow through with my line being cut. I’ve been promised a fix everytime but they are no shows and failure to follow through. It has been months and I don’t know where to turn. Can someone please help me

Responses

XfinityArmand

Official Employee

•

2.1K Messages

3 months ago

Thank you so much for taking the time to reach out to Xfinity Support @user_1848v5! We are glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to help address your service concerns. Please feel free to shoot us a private message with your details, and we can get the ball rolling on this for you.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

2

0

L

Lindapauls48

1 Message

I've been trying to get a refund for a trade in for 2+ years. I been lied to repeatedly. Yes they actually LIED to me. I'm not giving up, I work too hard for what I earn to have xfinity steal, $600. plus interest, from me. Maybe my local news can help. They admit they owe me and promise to send me a check. None of the promises have been kept. I will be continuing my calls and anything else I can do to get this matter solved.

Like

Reply

2 months ago

0

XfinityVictor

Official Employee

•

1.3K Messages

Lindapauls48 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick