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user_1848v5
1st Topic

Visitor

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1 Message

Thursday, January 30th, 2025 9:59 AM

How to reach executive office team

I need help I’ve had 9 technicians unable to follow through with my line being cut.  I’ve been promised a fix everytime but they are no shows and failure to follow through.  It has been months and I don’t know where to turn.  Can someone please help me

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Updated 

1 day ago

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XfinityArmand

Official Employee

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2.2K Messages

5 months ago

Thank you so much for taking the time to reach out to Xfinity Support @user_1848v5!  We are glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service.  No worries!  You have reached out to the best team to help address your service concerns.  Please feel free to shoot us a private message with your details, and we can get the ball rolling on this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

2

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Lindapauls48

1 Message

I've been trying to get a refund for a trade in for 2+ years. I been lied to repeatedly. Yes  they actually LIED to me. I'm not giving up, I work too hard for what I earn to have xfinity steal, $600. plus interest, from me. Maybe my local news can help. They admit they owe me and promise to send me a check. None of the promises have been kept. I will be continuing my calls and anything else I can do to get this matter solved.

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4 months ago

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XfinityVictor

Official Employee

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1.5K Messages

 

Lindapauls48 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_o2u4hu

Visitor

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3 Messages

2 days ago

I am having issues w/ my account and cust. svc. I'm trying to reach the Executive Office Team. I logged in  (user_o2urhu), but having trouble navigating the site to send a msg.. I sent a msg. through Facebook, but no one responded. Here's my problem, pls. call me. Thank you.:

I signed up for 1G Xfinity internet in Feb. after I moved into a new bldg that was wired for Xfinity. I got around 200 Mbps. 

I trade stocks daily, and speed is important. That speed (200-300) is not workable !.. I lose 'real' money when I have a slow connection to the market and my brokers.

Since then I have tried to cancel twice (since I still have my Verizon router up). And I talked to (literally) over 20 Xfinity people. They are mostly nice and say they are trying to help... and they end up "changing my plan in order to solve the problem"... (I guess it is their sales commission at play.) All of them sold me "guaranteed" deals and speeds ("you have my word").

Now the problem is that I am getting many fees and charges, and of amounts that I do not recognize. We need to sort this mess out before it gets worse. 

[Edited: "Personal Information"

[Edited: "Personal Information"

(edited)

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XfinityJanelle

Official Employee

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1.6K Messages

Hey @user_o2u4hu , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your connection speed. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_o2u4hu

Visitor

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3 Messages

Good morning Janelle,

The reason I 'piggy-backed' on someone else' post is because I cannot find  the "Direct Message chat" icon
or the "New message" (pencil and paper) icon on this page.

How do you suggest we proceed ?.. is it possible for you to contact me directly, call maybe ?

Thank you.

@user_o2u4hu

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1 day ago

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XfinityThomasB

Official Employee

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2.1K Messages

user_o2u4hu You will not see the direct message option until you have made your first public post. You need to create a public post to activate the direct message feature. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. We handle all of our communication right here through our forums, and if you prefer to speak on the phone, you would just reach out our traditional support phone number. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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