1 Message
HOW TO REACH EXECUTIVE OFFICE CUSTOMER SERVICE
Hello:
Since you've made it IMPOSSIBLE to speak to a live customer service person I will make my inquiry here.
On Jan 28th of this year I got an email saying that I've used 75% of my internet data. I thought that strange since my billing period commenced only a couple of days before Jan 28.
I was able to speak with someone who after keeping me on and off hold for a full half hour told me that it was "likely" an error and I should disregard the email.
I considered that case closed.
Now here we are 6 months later and I have an email dated today (7/30) saying I used 90% of my internet data. Again strange since my billing period only began 4 days ago.
This time Xfinity successfully blocked any ability to speak to a human so I write here. [Edit: Language]?
Can someone in authority contact me?????
Thanks
XfinityJeniece
Official Employee
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2.4K Messages
4 months ago
Hey there, user_qd1fxh, thanks for reaching out through Xfinity Forums regarding the issues with your data. We would be happy to take a look at your usage on our end. I know how concerning it can be to receive a data usage alert.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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107.1K Messages
4 months ago
The concerns are not not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_a6dd87
Visitor
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2 Messages
5 days ago
Xfinity Mobile has the worst customer service.. I thought T Mobile was rough... then I walked into an Xfinity store!
All I wanted was new phone and cheaper rate.. Right now I want to talk to a real person to get new phone sent to work!! Getting no charger and sim card I cant even make a call ir abswer any email Xfinity sends!!
Employees in Monroeville, PA store are condescending and rude.. having no empathy for disabled, elderly !!! I am very upset that they take my money from limited income but I get no service!! I am getting ripped off on si-called special offers!! This is wrong! now I am stuck with a phone I cannot use as they disrespect, embarrass and humiliate me in store for having limited tech abilities!! Human Resources should be ashamed of themselves for hiring incapable managers who are to oversee quality!! (Oh, thats right!! No quality in non- existent assistance !!
Is there any person at Xfinity that may help me ?????
[Edited: "All Caps"]
(edited)
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