How to get my free xFi Pods?

The pods are worthless anyway. I bought 3 last year, and ended up just runing cat6/7 with switches throughout my home. Only my garage uses a pod for my chamberlain smart opener, and that is all.

the gateway also prioritizes a connection to the nearest pod, so whereas on my galaxy 20+ a wifi connection to the gateway nets me 600mbps when it routes to the pod i pull 50mbps.

also not paying 119 bucks per pod when I bought 3 last year for the same price.

and i got that wifi assesment not sure how you assess my wifi when only my cellphone(when i connect it) and my smart garage door opener are the only things connected via wifi, everything else is hardlined.

---

@Dronnakita wrote:
I am in the same boat. I relocated my gateway to the main floor to try and cover both floors but need two pods and xfinity thinks things are great according to their “analysis” so they want me to buy them, which is the opposite of what they said when I signed up for the service. I was actually told to the store to go get the pods and that they would be waiting for me. The people at the store looked at me like I had three heads and said they don’t stock or dispense pods. They are dishonest and put their employees in a bad spot and they don’t do the right thing.

---

I'm sorry someone gave you completely wrong information. If you can PM me the individual who told you the wrong information I'll pass it back to them and their manager for feedback, because in-store pickup is very much not a thing for Pods. 

If you disagree with your WiFi assessment, please call and chat in, there are clear processes for handling these situations. 

Also a note for people getting extenders: The idea is to put your extender more within range of the gateway, not to place it at the edge of the signal where you're having issues (the pod's goal is to extend coverage so it must be within coverage range). 

When I signed up for the xFi it said it included one free pod, pod never showed up, now the chat rep is telling me the only way to get my pod is to walk into a store 30 miles away and risk exposure to covid.  Come on Xfinity wake up and see the world we're in today.

"

I would request you to please visit the nearest xfinity store and our agent will surely check the eligibility, if you would be eligible for free as you mentioned., you will get it

I apologize for the inconvenience it has caused to you.

so during covid you want me to go into a store 30 miles away?"

Hi there @Gottahavit,

1. Setting expectations per the marketing page for xFi Complete, xFi pods are not guaranteed with xFi Complete, it will require the WiFi Assessment which takes two weeks to determine whether or not you are eligible. 

2. The chat agent was wrong, they should use "Einstein Chat" and ask you the right questions and have taken care of you there without you going into a store, there's no difference where you are, the Retail stores are going through the same process they should be going through. I'll look into this. Chat or call in again and they can help you go through the questions needed to determine your eligibility. 

Please read this detailed post:

https://forums.xfinity.com/t5/Customer-Service/Stickied-xFi-Complete-and-xFi-Pods/m-p/3403688#U3403688

I understand what you are saying, but you have people giving out bad(and dangerous) advice.  Also Your ordering page clearly stated that based on my address I qualified for a xFi Pod.  That order obviously got messed up as the pod never showed up, but again that is different tan the process you are describing.

Can you shoot me a screenshot @Gottahavit and I'll send it over to the team? I've reached out and they will do some more awareness and education with the agents. Thanks!

if I had been smart enough to take a screen shot when placing the order i would be happy to provide it, but since your system knows I have xfi it won't let me go through the ordering process again.  I guess I'll wait to see what the 2 week assessment says, but guessing it won't recommend since I can only connect to the xfi within 20 feet of the box and is useless on the second floor or even two rooms away and because of that I never use it.  I have chained in my nighthawk instead which doesn't give me gigabit wifi speeds but at least it reaches outside the room(Same room).

I keep getting the run around whenever I call customer service about my free pods.  The upgrade was supposed to be better; however, my internet is worse.  It is choppy and disconnects so much.  How can I get my free pods to see if that makes it better.  I am about ready to get rid of Xfinity with all the runarounds and no answers.  Send what you promised and stop with the games.  This is so ridiculous. Can someone please contact me to resolve this issue.

Hello, @dlw-tricey! Thank you so much for reaching out to Comcast today over our Community Forums! We would be more than happy to review your account, check on your plan, and xFi Complete  Whole Home WiFi evaluation status. 

To get started, please send us a Private Message with your first and last name. 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. Thank you! 

I just received an email for a free xFi pod, and I have the same issue as everyone else ... it's tell me "I don't qualify" but I can buy one for $119 ... what do we do if we got the offer but can't use it?

yeah so i never got the home eval and after 2 days of confusing PMs found out that they didn't actually start the evaluation until a week after I set up the xfi.  Now I'm waiting for this mythical letter to come.

Having the same issue as everyone else.   Received an email Jan 4 saying we'd been upgraded to Xfinity Complete and were elgible for free pod after evaluation.   Feb 12 all the users on our account received emails saying the evaluation is complete.   When we try and redeem using the link, it says we aren't elgible.   We did a chat with customer service and they tried to tell us it was a scam and then hung up on us.   Would appreciate some help with this

Hello, @Fikret, we appreciate the heads up. I'm sorry you have not been able to order the pods, but I will be happy to follow up on your account and help. Send over your name and service address in a private message when you have a moment. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/37soE6a