How to get a Xfinity 4k - XG1v4 Cable Box?

Hi there @goxenberg, thank you for reaching out. I appreciate the information and issues obtain the Arris XG1 V4. I'm sorry to hear about your recent experience. 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Hello @Loaners and @userTHall, we greatly appreciate you taking the time to use this platform for support with getting set up with one of our 4K boxes. We do want to apologize for the issues you've had in the past with getting support on this! Our team here can help get a one of our Arris XG1v4 4K DVR boxes sent out to you no problem!

Due to a limited supply of XG1v4 TV Boxes, installs of these devices are limited to 4K requests for customers with a 4K TV only. So, if you do not currently have a 4K TV to use with this box, we would be unable to ship this box to you at this time. However, if you do have a 4K TV, we'd love to help make sure you get the right box sent out!

If you send us a private message with your full name using our peer-to-peer chat service, we'll be able to help out! Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.

Thank you, I sent you a message.

Hello @userTHall, I dearly apologize for the inconvenience, it would appear there was an issue receiving your private message. Could you please try sending us another private message?

Why is it everything with Xfinity it's difficult? I try to send a peer to peer message, but who is the person I am supposed to look up to send a message to?

Hi there, THall! That's a great question, and sorry for any confusion that has been caused. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

Hello, @dark0530. The Olympics will be awesome in 4K! I'll be happy to see if we have a 4K box available to send you.

Please send a private message with your first and last name to "Xfinity Support", after clicking on the Peer to Peer chat icon at the top right of the page.

Almost impossible to get  Arris XG1v4 K cable box. Best way is to ONLY talk to someone at Comcast in USA ONLY as most calls are routed to overseas where they talk nice but know NOTHING about any xfinity products  and will try to sign you up for more charges to your already OUTRAGEOUS cable bill !  After 1 month I finally spoke to a person at Comcast in USA who was knowledgeable ,pleasant and FINALLY had the Arris XG1v4 cable box delivered to my home . I believe shortages are a result of severe chip manufacturing crisis , Pandemic and COVID-19 shipping  problems from Asia. Good Luck !

Hey, @Dakota866! This is something we can totally help you with, We would love to work with you and get the right 4k box shipped out your way. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Every time I live chat I get sent the wrong box! And keep having to pay for it. Every employee on the phone says that it’s in stock but won’t send it to me. I need you to guarantee me that it’s the right box! I’m getting tired of this. Why should I have to pay so much and you can’t even give me what I want!

Oh no! I can totally understand your concern at that point. We can even look into the past orders too if you like and make sure this gets sorted out properly. We really want you to be able to enjoy your cable with the best equipment! :)

@user_10ff85 I appreciate you reaching out to our forum about the 4K DVR. I recently got a new 4K TV and it makes all the difference in the world! I definitely want to make sure you're able to view your content in the highest quality possible. I apologize for the difficulty you've had getting a new box and I'd like the opportunity to make things right. When we ship out equipment and our warehouse does not have the specific model in stock, they will ship out a similar box. I'm happy to check the nearest store's inventory to see if they have the 4K DVR in stock so we can get you the cable box you want. 

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.