Contributor
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93 Messages
How long to get Home Evaluation for xFi Pods?
I posted this yesterday, but it appears to have been deleted with no response.
I've had my xFi complete for over 2 weeks now and have heard nothing about the home evaluation that is supposedly running. My xFi wife is garbage in any rooom other than the one it's in. When I order it said it included a xFi pod based on my address, but that never came and now the evaluation doesn't seem to be coming out with a result.
How long does it take?
Gottahavit
Contributor
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93 Messages
6 years ago
I've gotten nothing since the email saying welcome and your evaluation is running. Yes it's been over 2 weeks
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XfinityBrie
Administrator
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677 Messages
6 years ago
Hey @Gottahavit thanks for coming to the forums. Just to clear things up, you evaluation was unable to be completed after the 2-weeks and you never received an email with the redemption link, correct?
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user_PeterC
Contributor
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150 Messages
6 years ago
I appreciate the clarification @Gottahavit, and I'm so sorry to hear that you haven't received any kind of an email or notification about the WiFi evaluation. I would like to take a look at your account and do some further digging into this for you. If you would be so kind as to send me a private message with your first and last name, as well as your service address so I can better assist you.
To send a private message, click my name "ComcastPeter", then click "send a message".
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Gottahavit
Contributor
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93 Messages
6 years ago
so it looks like it doesn't take 2 weeks it takes 4 weeks, as the reply I got says it didn't start until 10 days after I got the email saying it was running?
BTW I would have replied to your PM but it says you have disabled PMs.
I have to say your communication methods needs some serious work!!
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Gottahavit
Contributor
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93 Messages
6 years ago
So last night I'm asked to PM one agent with my name and address, then I hear nothing. Tonight I PM the same agent if there updates and a different agent replies asking for the same info again and for some reason thinks I'm having "connection problems"
Get it together comcast!
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XfinityMarcos
Official Employee
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2.5K Messages
6 years ago
I'm sorry about that miscommunication, but I still have your back on that evaluation concern. I know that has been a popular and clutch feature of xFi Complete. The possibility of adding a free xFi pod to help your home is something I wouldn't pass up either, so I totally get where you're coming from. Can you please confirm the email that you originally received that activation email?
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XfinityMarcos
Official Employee
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2.5K Messages
6 years ago
That's pretty odd, and I'm sorry you weren't able to respond in a PM. I promise I'm still with you on this and won't abandon you. Can you please try sending me a PM one more time?
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user_65fef9
Visitor
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1 Message
5 years ago
I got xfinity Complete more than 2 weeks back. I haven't received any email that my evaluation is ongoing? Do i need do something before its started. My Xfinity works only if I am sitting in the same room. Can someone help?
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