U

Visitor

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1 Message

Mon, Jul 5, 2021 1:00 PM

Closed

How do I talk to a HUMAN BEING!!!!!!!

HOW DO I GET HOLD OF A HUMAN BEING!!!!!!

XfinityKorie

Official Employee

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967 Messages

1 year ago

Hey there, @user_187f94. We'd love to help with any issues or concerns you are having. What seems to be going on? 

Visitor

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1 Message

1 year ago

I'm with you. Where's the phone number?

XfinityDevin

Official Employee

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731 Messages

@user_9b70c6

Thank you for choosing to contact us here on our Forums support page! We are here 24/7 to help you with any of your account needs or concerns and are happy to help! You can also call us at 1-800-934-6489. Is there anything that I can assist you with online today? We can handle anything Xfintiy related from billing to troubleshooting and more.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

our service was off for five days and a week ago saturday i called about my tv service.the main box and tv came back on but the two small boxes did not called and talked to someone in India  and sveral attempsts to resolve problem failed mad an appointment that saturday for a tech to come today which did not happen and was told no appointment was made   that is wrong.i was told that comcast had doubled the head count of employees to solve the problems 

Official Employee

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496 Messages

Hey @user_a3ff32, thank you for reaching out to Xfinity Support on our forums. That's definitely not the experience we want you to have and I'd love to help get your services back up and running. Can you send us a private message so I can help? You can send one by clicking the "message" icon in the upper right corner of our forum page by the alerts icon. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 year ago

I have difficulty communicating on the phone.  I need to reach a customer service representative via online chat.  How do I reach a real human?

Visitor

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3 Messages

1 year ago

I am currently on hold with Comcast. I have been on hold for an hour and 59 minutes. I already tried the online chat feature and text with no luck. The texts wouldn't go through and the online chat just kept trying to sell me more products without addressing the problem I called about. While on hold I have gotten quotes from AT&T and WOW. I'm hanging on because I anticipate an ordeal when I try to cancel. This is why Comcast has been voted the worst company in America year after year! Too bad for them they are no longer the only option.

Again

Expert

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28.2K Messages

@user_911005

Start a new post with your issue giving as much detail as you can but leave out any personal identifying information.

Personal identifying information can include:
 
  • Full name
  • Address
  • Email address [any]
  • Phone number
  • Account number

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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592 Messages

Hey @user_911005, We can help with any of your Xfinity needs right here. How can I help you today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 year ago

Been on hold for 41 minutes still no one has answered. is this acceptable practice now?

XfinityRyanE

Official Employee

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559 Messages

Hello @user_788e7f, thank you for reaching out to the community for help. We are sad to hear that you are having trouble getting ahold of someone on the phone, and we are here to help where we can. 

Due to the age of this thread, if you need assistance with your account/services, please create a new post including as much information as possible. You will want to leave out any personal information such as name, address, account number, etc.

 

Our entire community is available to you at all times to ensure you get the help you need. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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