How do I speak with a real person? [Edited]

I just called a few days ago because she is a senior citizen [85yo] on a limited income and her bill was skyrocketing.  They gave her a promotion at a lower price.  I'm looking to lower her bill more and was thinking about switching to the Xumo or Roku and getting rid of the remaining 2 boxes she has. 

1. How much will that lower her bill? 

2. Will that affect her current promotion? 

3. Is there a better promotion? 

4. If I switch her to Xumo or Roku I think I need to up her Wi-Fi possibly?  Is that correct?

5. If I do, is there a better promotion to include the increased Wi-Fi?

@user_4euqja Very good questions and thanks for clarifying, we can help with that here. The boxes are $10 each, so if you remove them that should be a savings of $20 a month. It doesn't affect the promotion at all, but will impact the monthly payment. You can switch to a Xumo box which is awesome, but it is a starter box for NOW TV. Customers can upgrade to X1 cable from there. To avoid the monthly fee, she can use a Roku device with the Stream app and enjoy all of her content as she does with the cable boxes. So can the additional users on her account. We recommend a Roku device for the Xfinity Stream app, as those are usually stronger than the TV apps. You can search for new promotions here https://www.xfinity.com/broadband-labels, just sign in. If you have any trouble or want us to review them together, let us know. We'll get you into a private thread.  

@user_4euqja 

I looked in the forums but I'm not seeing anything helpful.

Hi there, user_4euqja! We are happy to assist you with your mom's account. That is kind of you to help! We invite you to a DM if we need to access the account to further assist you. What concern are you having with your mom's account? 

My post complaining about how horrible Xfinity is was deleted!  [Edited: "Inflammatory/Language"]