I looked in the forums but I'm not seeing anything helpful.
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
Hi there, user_4euqja! We are happy to assist you with your mom's account. That is kind of you to help! We invite you to a DM if we need to access the account to further assist you. What concern are you having with your mom's account?
Again
Expert
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31.1K Messages
1 day ago
@user_4euqja
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XfinityRay
Official Employee
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2.4K Messages
19 hours ago
Hi there, user_4euqja! We are happy to assist you with your mom's account. That is kind of you to help! We invite you to a DM if we need to access the account to further assist you. What concern are you having with your mom's account?
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