Greetings, @user_0qew9o! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about scheduling a tech visit. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Hi @user_deb40c Thank you for reaching out on the Xfinity Community Forums. Please follow the link provided by our expert @EG for posting. You will need to make a post first.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @XfinityJamesC Sorry but I am not familiar with this forum. Could you please let me know where I can find the link of @EG? Would like to know how to "make a post first". Thanks.
user_deb40c Here you go: https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_0qew9o
2 Messages
3 months ago
I would like to send a direct message to customer support but no "DM" icon appears
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EG
Expert
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107.6K Messages
3 months ago
@user_0qew9o
Sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityJamesC
Official Employee
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1.8K Messages
3 months ago
Greetings, @user_0qew9o! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about scheduling a tech visit. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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0