How do I make a complaint?

I have been having issues with the DVR service for Xfinity and I called and got the AI tech which was awful. It did not understand my issue but said that there were some errors on my account and it was going to reset (reboot) my service and that I would get a message in about 10 minutes asking if my support needs were met.  My system never rebooted but I did get a text message, and I answered that my issue had not been resolved. Then a human was texting me and asking questions clearly had no idea what my issue was as the AI passed nothing along. After about 30 minutes of texting, they understood my problem. Then all of a sudden without notice somebody else was texting me on the issue and the person who finally understood was gone.  So, I had to start all over texting with the second agent. When they understood the issue, it had been 55 minutes. They said they would escalate my issue, but it would be 24 to 48 hours until it would be fixed. They were going to delete the recorded shows that wouldn't delete when I tried to do it. The DVR service had worked great for years but during the last month shows would often not delete after I deleted them. Anyway, I waited the 48 hours tried to delete the recorded shows and the problem persisted.  I called and got an agent on the phone, who of course did not understand the issue and walked me through the process on how to delete a recording. I said it's still there and she said it can take up to five minutes. I said I've been deleting it since October 27th and it's still there. I asked whether there were notes from the escalated service and she said yes but read me the notes from my text messaging service two days prior. I called her on that and asked again for the notes from the escalated support, and she conceded that it was never escalated. I even told the person two nights prior via text that she was just saying she was going to escalate but wouldn't actually do it and it turns out I was correct on that.  This time I got some kind of escalation number code. We'll see it anything happens. This is standard customer service from Xfinity. The customer service person I was texting with on the initial attempt actually tried to upgrade my service. I laughed and said I am more likely to leave Xfinity than sign up for more stuff. If I had another option that gave me our Twins, Wolves and Wild games I would do it in a second and never look back.

I want to file a complaint on the store managers at the xfinity store in schaumburg, they tell everyone coming in the wait time is over an hour long and there are literally 4 people just walking around not helping anybody and they see the other associates need help and dont , one guy is walking around with a cup of coffee in hand and the assistant manager is telling everyone they are doing their best but doesn't stop to help anyone process any people. RIDICULOUS!!!

Im disappointed whit Xfinity Company 

1_ to expanse I'm paying $150.month just TV cable no Internet it's unbelievable 

2_ when you trying to get intouch whit. Customer service you always get customers service from other countries most them don't speak English and don't understand and always mixed up one thing from another ! If you asking for customer service from USA the won't let you speak to someone !! Xfinity youst be ok while but now I'm disappointed I rather 00000000000000000! A supervisor supposed call me bout 3 weeks ago to resolve a problem the never called ! You Xfinity CEO whit out us customer you won't have any business at all ! I'm to treat your customers whit respect and listen to problems when the need to resolve smothering and get customers service from America to speak ! 

[Edited: "Personal Information"]

I would not upgrade my service today with Xfinity on the spot and I was calling about something else that did not get addressed despite numerous asks so they rebooted my internet on purpose. So funny and passive aggressive but annoying at the same time. 

I contacted Xfinity thru the web site and spoke to a live agent the problem was that a channel 42 was freezing and he booted my boxes several times and could not resolve the issue. He gave me a number to call to speak to a live agent it wasn't a Xfinity company  it was a 3rd party who wanted to come out and fix the issue and charge me $99.00 for a year of support. Why would a Xfinity employee send me to a outside contractor to resolve my problem the number he gave me was [Edited - Security]. Very  disappointed with the service.        

Hello I contacted Xfinity yesterday to see if you guys could remove the equipment fees for a cell phone and a watch that are not used or even connected to my account. I asked the agent and the supervisor why would you send me free devices if I told you I'm not going to use it. 

Xfinity agents speak like they're doing me a favor by giving me something free but I did not know I had to connect and pay for with my account.  I think you need to take off the two fees because I do not use the device I tried to give the free devices back in a timely manner but was told to just keep it or I couldn't give it back. 

I want more than a $20 refund. Your company agents are scamming people Me by saying here I will give you a free device or watch. I called to get my bill lowered and then you send me a free device and make my bill go up even more. 

What is wrong with you Xfinity? Stop scamming us with Free when I am trying to lower my bill.

I recently purchased a home where Xfinity is the cable and internet provider. It has been the worst service I ever received! I had an appointment to get new service; they never showed up after I took off work to be there. After several hours of trying to get through to them, I had to use my sister's phone to connect. They set me up with a new appointment, and the man who came to my house I could barely understand. He did not set me up properly and actually told me not to report him. I had to end up going to the store in Stuart and was told that is the only way to talk to someone. That did not work. The manager, Katie, assured me she would have someone contact me so I could make a formal complaint. That was November 11, 2025, and that never happened. I took a business card for someone else named David Williams. He answered his phone once to me but again assured me he spoke to Katie and someone would contact me. That has not happened. So, I do not have cable or internet and still have not heard from anyone. I am so disgusted and not sure they can do business this way. I need help, and I am hoping someone will read this and contact me. [Edited: "All Caps"]

My garage lost power. The breaker is not tripped.

The lights were flickering for a few days and then went out completely.

This started shortly after a Comcast technician worked in the attic.

I suspect a loose neutral or damaged wiring in the garage ceiling junction box.

Hello i have been a customer for over 18 yrs., last week i had internet connected to my business. downstairs from my residence., now the technician had maybe touched one of the cables to go out., called customer service was advised to change cable box which i did., with all the trouble shooting you can think off. Gave me an appt following monday., was here waiting to tell me that no one was home., ok i said maybe they were caught up with another customer., even if i was here all that time waiting. Schd again wednesday i was here all afternoon waiting for them to tell me no one was home again. Got frustrated but what can i do scdule again for today sat dec 13, it was pass 3 no one came yet  i called they said there was no appt given the fact i had a confirmation call yesterday and email. They said earlist was this coming thursday., i got so upset and had ask to talk to a supervisor., which was no help and rude i had explain all and said after i was yelling monday is there earlist and theres nothing she can do is that customer service esp with all the confirmation for the schduled appt.,