How do I cancel unlimited internet?

I moved your post to the Customer Service forum.

There are some bugs in the coding so using this forum will get you a live person to help you by using the private message system to get required personal info, needed.

Hello @brucebanner360! Thank you for reaching out on our community forum. I hate to hear you're having trouble navigating out site, and we're happy to help. Please send us a direct message. 

• Click "Sign In" if necessary

 

• Click the "Direct Messaging" icon or https://comca.st/3nDrUDr

 

• Click the "New message" (pencil and paper) icon

 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

• - An "Xfinity Support" graphic replaces the "To:" line

 

• Type your message in the text area near the bottom of the window

 

• Press Enter to send it