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user_kgw7df
1st Topic

Visitor

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2 Messages

Thursday, July 10th, 2025

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how do I activate the preview pane?

Simple question but I can't figure it out since I haven't used Xfinity in quite awhile. 

Thanks!!

Question

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Updated 

2 months ago

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Accepted Solution

Again

Expert

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32.5K Messages

2 months ago

@XfinityAirelle​ 

 

 
Hi there! Totally understandable — it’s easy to miss if you haven’t used it in a while!

To activate the preview pane in Xfinity Email:

  1. Log in at connect.xfinity.com.

  2. Click the gear icon in the upper-right corner to open Settings.

  3. Under Mail, select Display Settings.

  4. Find the Preview Pane section and choose whether you want it on the right or below your inbox.

  5. Click Save to apply the changes.

Let us know if you run into any trouble — happy to help!

 

There isn't a "Display Settings".

@user_kgw7df 

For a Preview Pane in webmail, click on View in the far right of the icon row.  Choose either Vertical or Horizontal

This comment was created from this reply

0

EG

Expert

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113.2K Messages

2 months ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityAirelle

Official Employee

 • 

2.9K Messages

2 months ago

 

 
Hi there! Totally understandable — it’s easy to miss if you haven’t used it in a while!

To activate the preview pane in Xfinity Email:

  1. Log in at connect.xfinity.com.

  2. Click the gear icon in the upper-right corner to open Settings.

  3. Under Mail, select Display Settings.

  4. Find the Preview Pane section and choose whether you want it on the right or below your inbox.

  5. Click Save to apply the changes.

Let us know if you run into any trouble — happy to help!

 

3

0

Again

Expert

 • 

32.5K Messages

@XfinityAirelle​ 

 

 
Hi there! Totally understandable — it’s easy to miss if you haven’t used it in a while!

To activate the preview pane in Xfinity Email:

  1. Log in at connect.xfinity.com.

  2. Click the gear icon in the upper-right corner to open Settings.

  3. Under Mail, select Display Settings.

  4. Find the Preview Pane section and choose whether you want it on the right or below your inbox.

  5. Click Save to apply the changes.

Let us know if you run into any trouble — happy to help!

 

There isn't a "Display Settings".

@user_kgw7df 

For a Preview Pane in webmail, click on View in the far right of the icon row.  Choose either Vertical or Horizontal

This reply has been converted into a comment

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 months ago

user_kgw7df

Visitor

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2 Messages

Thanks! Worked perfectly. 

2 months ago

0

XfinityRay

Official Employee

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3.2K Messages

Yay! Glad to hear the steps, @Again  provided did the trick! Thanks for reaching out!

<Edited: Tag>

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

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