3 Messages

Monday, May 20th, 2024

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How Can I Speak To A Human Being In Customer Service?

I have now tried unsuccessfully to be connected to a live human being for 45 minutes on your abomination of a customer help line (800-934-6489).

All I get is some robot/AI reviewing my account (don't need that information) or telling me about some sports channel i don't subscribe to - so wasting my time  - only to  be offered prompts that loop me back into talking to another robot - are you kidding me? 

What [Edited: "Language"] is your company doing in not providing customer service any more?

i have multiple questions and problems that span across all the 'topics' AND exceed those choices provided. my problems need the attention of a human being.

your customers are paying exorbitant fees and they can't get help??? HAVE YOU PEOPLE LOST YOUR MIND?????????

so i repeat - how do i speak to a live agent?

and don't even think of referring me to your website which is even worse.......

so so so so so so angry.

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