3 Messages
How Can I Speak To A Human Being In Customer Service?
I have now tried unsuccessfully to be connected to a live human being for 45 minutes on your abomination of a customer help line (800-934-6489).
All I get is some robot/AI reviewing my account (don't need that information) or telling me about some sports channel i don't subscribe to - so wasting my time - only to be offered prompts that loop me back into talking to another robot - are you kidding me?
What [Edited: "Language"] is your company doing in not providing customer service any more?
i have multiple questions and problems that span across all the 'topics' AND exceed those choices provided. my problems need the attention of a human being.
your customers are paying exorbitant fees and they can't get help??? HAVE YOU PEOPLE LOST YOUR MIND?????????
so i repeat - how do i speak to a live agent?
and don't even think of referring me to your website which is even worse.......
so so so so so so angry.
XfinityChelseaB
Official Employee
•
1.9K Messages
1 year ago
Hello @user_js1bc9, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_cdvde5
2 Messages
1 year ago
Call in and when the automated lady asks, tell her you need to cancel your services, they will have someone on the line in 2 min. It’s the only way to get ahold of anyone anymore. Xfinity customer service is [EDIT: Language] , why can’t you answer this users question on the public forum? Thats what it’s here for right?
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user_js1bc9
3 Messages
1 year ago
thanks user_cdvde5 for your suggestion....i will try that.
did try the direct message path and while i was 'conversing' with a live human being it was a mind numbing, teeth grinding fiasco. 10-12 minute gaps between asking questions and receiving answers. after 45 minutes nothing was accomplished so i ended the exchange - unacceptable as a viable customer service option.
i have now wasted 2.5 hours today trying to interact with xfinity with zero results....UNACCEPTABLE!
next - physically going into a store....but reviews are all one star so my expectations are not high for that being a viable option either....
[Edited: Guidelines Violation]
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user_vozvuz
1 Message
1 year ago
The customer service is unacceptable. When you pay for a service you should be able to speak to a live person with out having to text and message. I think its might be time to look elsewhere for services. So over this [Edited: "All Caps"]
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user_d7mffj
1 Message
1 year ago
Good luck with that! Worst customer service I’ve ever experienced!
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user_hrm9bz
1 Message
1 year ago
What a terrible company
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user_ukrxz3
1 Message
1 year ago
Just recently updated my Wi-Fi tower. Spoke with a live agent online for assistance and getting the new modem started. I was successful in doing that, however, during the conversation I was asked if I wanted to increase my Wi-Fi power that would be free of charge so I agreed, however, they changed my plan without my authorization and knowledge, I spoke with customer service, one was an Egypt who wanted to increase the cost of my plan switching it back by $40. Spoke with another customer service agent, in Asia, who said they can switch my plan back but my monthly plan would be $80 more , I cannot speak with customer service agent here in the United States and this business practice that Comcast is doing is unethical and despicable. The amount of money that I pay per month for services in two locations and this is how you get treated. I hope Comcast goes under the American people deserve better.
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user_h4wuzl
1 Message
1 year ago
Why can’t you speak to a person instead of this stupid automated lady?!! Worst customer service finally on chat wants to give me $7 credit for no service for 12 hours then email someone and they give me $5!! Really?!’ Just renewed for another year now wish I hadn’t
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user_5jyp5n
1 Message
1 year ago
I am an Xfinity customer that has been forced to put of with there worthless service every day for a week as it goods out and says "no internet connection' and yet unplug power and it reboots after losing ten minutes of a show or game. Their AI should be change to [Edited: Language]. Think I will solder all connections and take cost of the bill and tell them SEE YOU IN COURT. Maybe if their is a human working for them they will respond but it will be an accountant that has no ability as all they want in money for poor to no service.
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