2 Messages
Houston Outage: Seven Days Later
Good morning Xfinity, I hope this post finds you unwell, as I have been, since my family and I have been without internet for seven days. During Hurricane Beryl, our complex is located in Montrose, we lost power for approximately ten to fifteen minutes. Our internet, during the hurricane, stayed on the entire time, and yet, when it appeared that the worst of the hurricane had past, and the wind and rain were lightening, we lost internet. Obviously trees and telecommunication lines can still fall and fail even when the worst has passed. However, that worst was seven days ago.
After our internet went out Monday mid-afternoon, it briefly came back on, for mere minutes, before shutting off again. At this point my wife and I assumed it was storm damage and that perhaps in a day or two we would have our internet up and running again. That was seven days ago. Throughout this week we have recieved multiple updates from xfinity via text, none of which are helpful or true. All texts that stated that service would be restored gave the very unhelpful "as soon as possible," with no timeline being provided, even now, seven days later. At one point, this past Wednesday, 7/10, we recieved a text message stating that, "our service was restored!" This was a lie.
The next three days followed with intermittenet texts from xfinity, stating that they were "aware of our outage and it would be restored," once again, "as soon as possible." Finally, this past Saturday, 7/13, we recieved an update, stating that they expected service in the area to "be restored at approximately 12:55pm," this time of course came and went, with us being sent yet another update, now saying our service would be restored, "as soon as possible." This was the last information we recieved, as of this post xfinity has not even bothered to act as if they are attempting to repair our service. We have yet to recieve any update that they are fixing our service interruption nor do we have a timeline.
Xfinity, I mean this with all sincerity when I say this, but what the [Edited: "Language"].
user_fvw4tm
1 Message
4 months ago
Same thoughts here, no information on what they’re doing, useless maps of outages, texts with no actual information!!!
[Edited: Language]????
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user_t4ma9o
2 Messages
4 months ago
Update 7/16: We regained internet yesterday around the time this was originally posted, only to lose it again, for seemingly no apparent reason, this morning around 7 am. The app now says there is once again, an outage in our area and our expected time to fix the outage is, one again, "as soon as possible."
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user_cc9557
Visitor
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8 Messages
4 months ago
No internet for 8 days now, I also have no tv but very concerning is home security is not working either and seriously considering calling to get security from another company installed and cutting ties with Xfinity completely
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user_e8tspn
1 Message
4 months ago
This is ridiculous. I work from home and shouldn’t have to go to places to have WiFi. I’ll be ending my services with Xfinity after this. I understand there was a category 1 hurricane, but to have no communication with us or give us a real update is terrible.
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TheBrolyTv
5 Messages
4 months ago
THIS IS CRAZY I BETTER GET A GOOD DISCOUNT
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user_d3gigi
1 Message
4 months ago
I work from home, too, and this is frustrating. We haven't had internet service since the 8th. This is impacting my job horribly and of course, my security system is down, too. I have yet to receive any texts. I just Just keep checking the outage map.
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user_npegm9
1 Message
4 months ago
Xfinity , when are you going to do something about all these power outages ? Do we have to get this on the news in order to push the company to act faster?
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user_1989p2
2 Messages
4 months ago
https://forums.xfinity.com/users/628bae736176867c2ed37b85 I’m an attoreny in the Heights. We too also never lost power and never lost Internet until Monday of this week. I can’t talk to a live person from Xfinity and it just says as soon as possible on the outage map. [Edited: "Language"] When will out internet be restored? When will you refund our bill??? [Edited: "solicitation"] Please please update us now! Terrible communication. [Edited: "All Caps"]
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user_cc9557
Visitor
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8 Messages
4 months ago
Comcast changed/added the name Xfinity due to all the bad reviews of Comcast, complaints, cancellations, and unhappy customers. Their service has been [Edit: Inflammatory] they know it and nothing has changed since the name change
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user_cdvrtv
3 Messages
4 months ago
Same here. Just lie after lie. I would be a lot more understanding if they were being honest about the issue. Or even up front with the repair timeline. How long does it take assess damage before you actually start fixing something?
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user_ecwtjm
2 Messages
4 months ago
Comcast said in a statement that there are no reports of any major outages.
"Comcast critical network facilities in the area have not been damaged by the storm and are operational," the company said.
Comcast is offering free Xfinity WiFi hotspots in the Houston area to all residents. You can find a hotspot location map here by entering your ZIP code.
KHOU11 Article
https://www.khou.com/article/weather/hurricane/aftermath-of-hurricane-beryl-internet-cell-phone-service-spotty-in-houston-area/285-643ca299-2546-40e3-a7ed-d6d693bba4ed
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Phillikl
2 Messages
4 months ago
This is actually getting ridiculous. I haven’t complained once since the internet went out, but now it’s been almost TWO WEEKS come Sunday that I have been without internet, and every “fix” date I get, gets pushed back. They texted saying it’d be fixed by the 19th, well that’s come and going. And when you try to get updates the automated texts say there’s no outages? I have access for the hotspots but cannot use them from home or around my home. Y’all DO NOT value your customers at all. I understand these things can’t be fixed at the snap of a finger but the power has been restored, and that is what the text YALL SENT said needed to happen before internet could.
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user_unmtuv
1 Message
4 months ago
I live in the Katy area off Mason Rd. Had no issues with internet… today would be 11 days since power was restored. It went out at 2:30 due to severe weather in or around my area from the text I received. Which is laughable considering it was a category 1 hurricane that happened almost two weeks ago and it only drizzled this morning. How accurate are these updates or the information you’re providing? Make it make sense! I work from home most days… and now I’m losing out on money. reading the forum I’m concerned that there will never be any real updates and this can continue…indefinitely? Can someone tell me why this is happening and give me a timeline so that maybe I can plan accordingly? I’m a single working mother who relies on the internet for school and work. Please. I don’t need to be directed to an app that only says under investigation and estimated time asap.
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missceno
2 Messages
4 months ago
This is just ridiculous at this point. We've been without since Tuesday due to a downed line. They came out yesterday and replaced the line, but the internet still was down. He informed us the equipment was damaged and someone would be out in 2 hours to fix it. They never showed. I managed to get through on the app after being unable to on the phone and they told me a work order was put in and they'd be here today from 8-10 this morning. Guess who didn't show again? No call. No updates. Nothing. And now I can't even get through on the app due to "severe weather outtages in my area" while the sun is shining outside. Then the app tells me there is no scheduled appointment. Then that a work order was put in, but it can be 14 days WITHOUT delays before it can be fixed. And on top of this? You only want to credit us 7 dollars on a $100+ bill. The amount of negative reviews and posts comcast has for their terrible customer service should be a wake up call if you don't want to start losing all of your customers.
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TheBrolyTv
5 Messages
4 months ago
ok i need help with my bill i been without internet for 2 weeks and more now soo can i get a huge discount on my month payment upcoming?
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