Horrible

I have been a customer of Xfinity for 9 years, and I spent nearly 5 hours of my day trying to resolve an issue that remains unresolved, and now my service is off again. During my first call, I explained my situation and was informed that I was in the wrong department, leading to a transfer to another department where I had to repeat my situation. They then transferred me back to the first department, where I finally reached someone who attempted to assist me with setting up an extension. We spent over an hour trying, but kept receiving the same message to visit the store. So, I went to the store, but they were unaware of why the billing department couldn't assist and tried to figure it out, even involving the manager, but they still couldn't resolve it. They gave me a number to call, which I did as soon as I left the store, and of course, I was transferred two more times. I kept asking for a supervisor because no one could help. The representative was going back and forth talking to the supervisor and then said he would connect us right away. After 3 minutes, he finally managed to connect us on the call, but when I spoke to the supervisor, I mentioned that I had just been connected, and the other representative seemed embarrassed and disconnected the call. Now, I will have to start this process all over again today, hoping not to waste another 5 hours. I'm seriously considering switching to another company, as Verizon has already offered a great deal on Wi-Fi.