Visitor
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2 Messages
Horrible Support and open liars
I simply requested the Coaxial port and RJ45 port activation for my Xfinity internet connection. A technician was supposed to come at my home on 5/6 between 10AM and 12 PM. No one showed till 11:30 AM post which I contacted customer support and inquired about the appointment. They said the delay is due to maintenance in my area. I already took a day off for the appointment, An hour later they automatically rescheduled the appointment for next week and didn't even bothered to take my permission on that.
Later when i brought this up customer care, they are openly lying that the appointment was originally scheduled for next week. This is really pathetic.
On escalating further some technical support from India called me up and said my connection is good and not even trying to understand the problem...
IS THIS HOW XFINITY WORKS NOW A DAYS??????
CCJosh
New Problem Solver
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452 Messages
2 years ago
Thank you for taking the time to create a post and providing us with these details, @gps900. This is certainly not the experience that we want you or anyone else to have when setting up and appointment and connecting your network. Please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.
To send a Direct Message [private message]:
or https://forums.xfinity.com/direct-messaging
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merideth70
Contributor
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14 Messages
2 years ago
XINITY’s service has become so awful, it’s truly pitiful. I had an Xfinity employee knock on my door a few weeks ago at 7:15 on a Monday morning, no warning, just hi we are going in your backyard to disconnect your internet, home phone and cable for the day so we can do some planned maintenance upgrade. We try and give customers 24 hours warning but we couldn’t do that, have a nice day. Don’t bother trying to call Customer Service” to find out what is happening and when it will be done if you drive to some place with a working phone since you suddenly have no choice but to go to the office and work from there (my cell phone is also from Xfinity and I don’t get enough signal inside my home unless the wi-fi is working which they just disconnected remember) From the office the auto attendant that answers the phone immediately reads you the we see there is an outage at your home address thank you for being a valued XFINITY customer before it disconnects you each time you call. The other “Customer Service” option is the chat robot, who also sees you have and “outage” at your address and refuses to connect you to a human offshore chatter until the outage is over. Absolutely infuriating tho!
Here’s a new low even for XFINITY. Next month I leave for vacation of a lifetime, where I won’t be using these two snazzy 8 month old iPhone 14 Pro Max’s I got last Nov because I am going to a country Xfinity doesn’t provide prepaid service in and they have our phones locked so I can’t buy a prepaid eSIM from a local carrier to use for 14 days while I am on vacation. I offered to pay off both remaining payments so they can unlock them. Here’s the issue, if I pay both of remaining payments EARLY so I can travel and have use of the phones I am paying for, then I lose the remaining months discount ~$600 as punishment for paying them off so I can use them while I travel. The other option the presented was pay them $300 in addition to my regular service for $10 a day per phone global passes for two weeks while I travel.
Either option seemed akin to gouging, but absolutely not how you treat a customer of 20 years you want to keep. Lesson learned tho, XFINITY doesn’t give too hoots about any of us customers, the way they treat us makes it very clear. Almost makes one feel badly for their employees if this is how they treat their customers!
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