Horrible customer service

Left hand, does not know what the right hand is doing. Terrible, awful. The technician that came out was nice, but customer service [Edited: Language].

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XfinityMichaelC

Administrator

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4.4K Messages

1 year ago

Hello, @user_wohozv! Thanks for reaching out to us on the forums! I apologize to hear of you experience when reaching out to us. We would like to know more about what is going on and seeing what we can do to help. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

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user_wohozv

2 Messages

I have tried since for resolution on such a simple solution which I needed to spend 4 hours total on 2 different calls in which it was a back end tech issue but you sent out a repair tech to the home, billed me $100 without lmk you were going to try and bill me. After tech came out, it was fixed for a few hours then reverted back. Then I was told the $100 would be “waived” but that never happened. Like I said in my previous post, the left-hand does not know what the right hand is doing. Now you are asking for me to reply in a direct message so the forum does not see it but why would I want to do that? I think everybody that is held hostage by Comcast and Xfinity should know what the issues are so maybe the powers to be can work on a real solution rather than just a Band-Aid.

1 year ago

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XfinityFrank

Official Employee

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1.5K Messages

@user_wohozv , the reason we asked for you to go into direct message with us is because we do not want you to post your personal information publicly and for us to assist, we do need to authenticate you and view your account. I can understand that you are frustrated, and I want to see what we can do to make it right. The offer to go into direct message still stands, and we are more than willing to work with you on a solution!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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user_69zkbc

1 Message

1 year ago

Customer service is the worse I have ever dealt with.
I signed up for service with Xfinity July of 2023, I have had nothing but problems with my service and billing from day one. I had to have multiple techs come out because the service was never installed correctly, each time they charged me $100 and said it was on my end not their problem, if my service was not installed correctly that is their issue not mine. Finally a tech that knew what he was doing came out and got it all taken care of, I called and disputed charges of $200, I was given and adjustment after contacting them multiple times as well, it takes 2-3 hours every time I contacted them. No one knows what they are doing there. On 3.5.24 I looked at my acct and it showed a credit of $162.20, I received my invoice on 3.7.24 and it showed a credit of $31.80, I also received a late notice on the same day, I reached out to an agent via chat and was assured that I did not have a past due amount and I did have a credit of $31.80. Today 3.12.24 I received a notification that my acct is past due and I owe $260 or my service will be disconnected, How can I have a credit one day and be past due 5 days later? I reached out to chat and called Xfinity and no one could help me, I asked on 3 separate occasions to speak to a Manager and was not allowed to speak to one. I DO NOT OWE THIS

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, @user_69zkbc thanks for reaching out through Xfinity Forums regarding your billing concerns. We definitely want to ensure that your services are not disconnected. You have reached the right place to check on all of your billing details! If you can please send us a DM with your full name and your full address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_wohozv

Horrible customer service

XfinityMichaelC

user_wohozv

XfinityFrank

user_69zkbc

XfinityJeniece

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