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user_Kelly
1st Topic

Visitor

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1 Message

Tuesday, May 20th, 2025

Home WiFi Evaluation says "You’re eligible for a WiFi Extender at no extra cost" but when I try to redeem it says I'm not eligible.

I was supposed to have been given a wifi boost pod when my xFi first got installed. It never got sent. I have an email that says I'm eligible but when I click on the link it thinks about it for a bit and then pops an error saying I'm ineligible. I really need the free one the installer promised because my main computer room is just far enough away from the router that it gets an unstable connection.

[Image Removed: "Personal Information - Email Address"]

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Updated 

1 month ago

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XfinityJanelle

Official Employee

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1.8K Messages

4 months ago

Hey @user_Kelly , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the redemption of the Xfinity boost pod. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_zg9eu8

Visitor

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2 Messages

I am having this EXACT same issue. I definitely need a wifi booster, got the email this morning. Sign in and says I'm ineligible. 

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4 months ago

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XfinityOrlandoM

Official Employee

 • 

2.5K Messages

@user_Kelly

Thanks for reaching out to us, as a customer myself I know how important it is to have a strong Wi-Fi signal throughout my home.  I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

                                                                                      

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_mdcgjh

Visitor

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1 Message

4 months ago

Anyone get this figured out? Same exact thing happened to me this morning.

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XfinityShawn

Official Employee

 • 

1.9K Messages

 

user_mdcgjh We can help with this further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

user_zg9eu8

Visitor

 • 

2 Messages

I followed the instructions by this Xfinity Bot disguised as a human. I was able to get confirmation that they are mailing me the wifi extender after I sent them a screenshot of the email.

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4 months ago

user_rl5hrx

Visitor

 • 

1 Message

4 months ago

I have a similar problem. 

Also got an email saying "you’re eligible for a wifi extender at no extra cost" but when i try to redeem the offer I keep getting "sorry, this line of business is not currently available due to a temporary error. please try again shortly". I tried multiple time over multiple days with no success.

I also can't find the "Direct Message Chat" icon anywhere even though and I tried multiple web browsers. 

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XfinityJeniece

Official Employee

 • 

3.4K Messages

Thanks for reaching out through Xfinity Forums regarding the Wi-Fi Boost Pods user_rl5hrx. We would be happy to check on the status of that email. You have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

McMew

Visitor

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1 Message

1 month ago

I have this exact issue. 

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XfinitySeth

Official Employee

 • 

479 Messages

I appreciate you letting us know you're experiencing something similar McMew, and I'd be happy to verify the status of your xFi Complete home evaluation! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

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1 month ago

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