Home WiFi Evaluation says "You’re eligible for a WiFi Extender at no extra cost" but when I try to redeem it says I'm not eligible.

I was supposed to have been given a wifi boost pod when my xFi first got installed. It never got sent. I have an email that says I'm eligible but when I click on the link it thinks about it for a bit and then pops an error saying I'm ineligible. I really need the free one the installer promised because my main computer room is just far enough away from the router that it gets an unstable connection.

[Image Removed: "Personal Information - Email Address"]

Responses

XfinityJanelle

Official Employee

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1.6K Messages

22 days ago

Hey @user_Kelly , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the redemption of the Xfinity boost pod. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_zg9eu8

Visitor

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2 Messages

I am having this EXACT same issue. I definitely need a wifi booster, got the email this morning. Sign in and says I'm ineligible.

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22 days ago

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XfinityOrlandoM

Official Employee

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2.1K Messages

@user_Kelly

Thanks for reaching out to us, as a customer myself I know how important it is to have a strong Wi-Fi signal throughout my home. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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22 days ago

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user_mdcgjh

Visitor

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1 Message

21 days ago

Anyone get this figured out? Same exact thing happened to me this morning.

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XfinityShawn

Official Employee

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1.6K Messages

user_mdcgjh We can help with this further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

21 days ago

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user_zg9eu8

Visitor

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2 Messages

I followed the instructions by this Xfinity Bot disguised as a human. I was able to get confirmation that they are mailing me the wifi extender after I sent them a screenshot of the email.

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21 days ago

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user_rl5hrx

Visitor

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1 Message

13 days ago

I have a similar problem.

Also got an email saying "you’re eligible for a wifi extender at no extra cost" but when i try to redeem the offer I keep getting "sorry, this line of business is not currently available due to a temporary error. please try again shortly". I tried multiple time over multiple days with no success.

I also can't find the "Direct Message Chat" icon anywhere even though and I tried multiple web browsers.

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XfinityJeniece

Official Employee

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3.2K Messages

Thanks for reaching out through Xfinity Forums regarding the Wi-Fi Boost Pods user_rl5hrx. We would be happy to check on the status of that email. You have reached the right place!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

13 days ago

0

Customer Service

user_Kelly

Home WiFi Evaluation says "You’re eligible for a WiFi Extender at no extra cost" but when I try to redeem it says I'm not eligible.

XfinityJanelle

user_zg9eu8

XfinityOrlandoM

user_mdcgjh

XfinityShawn

user_zg9eu8

user_rl5hrx

XfinityJeniece

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