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user_Kelly
1st Topic

Visitor

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1 Message

Tuesday, May 20th, 2025 7:45 AM

Home WiFi Evaluation says "You’re eligible for a WiFi Extender at no extra cost" but when I try to redeem it says I'm not eligible.

I was supposed to have been given a wifi boost pod when my xFi first got installed. It never got sent. I have an email that says I'm eligible but when I click on the link it thinks about it for a bit and then pops an error saying I'm ineligible. I really need the free one the installer promised because my main computer room is just far enough away from the router that it gets an unstable connection.

[Image Removed: "Personal Information - Email Address"]

Question

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Updated 

1 day ago

 • Edited

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2

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XfinityJanelle

Official Employee

 • 

1.5K Messages

2 days ago

Hey @user_Kelly , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the redemption of the Xfinity boost pod. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

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user_zg9eu8

Visitor

 • 

2 Messages

I am having this EXACT same issue. I definitely need a wifi booster, got the email this morning. Sign in and says I'm ineligible. 

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1 day ago

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XfinityOrlandoM

Official Employee

 • 

2K Messages

@user_Kelly

Thanks for reaching out to us, as a customer myself I know how important it is to have a strong Wi-Fi signal throughout my home.  I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

                                                                                      

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_mdcgjh

Visitor

 • 

1 Message

1 day ago

Anyone get this figured out? Same exact thing happened to me this morning.

2

0

XfinityShawn

Official Employee

 • 

1.5K Messages

 

user_mdcgjh We can help with this further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_zg9eu8

Visitor

 • 

2 Messages

I followed the instructions by this Xfinity Bot disguised as a human. I was able to get confirmation that they are mailing me the wifi extender after I sent them a screenshot of the email.

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1 day ago

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