Visitor

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3 Messages

Thursday, April 16th, 2026 3:17 AM

Help

Hi I have to send xfinity device to the office so I need a copy from the office 

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Gold Problem Solver

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27.4K Messages

24 days ago

Hi I have to send xfinity device to the office so I need a copy from the office 

Your message is not clear. What sort of device are you asking about, and what sort of problem are you trying to solve?

(edited)

Visitor

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3 Messages

@BruceW​ I was using xfinity device before n it gone disconnected long time ago n xfinity people told me to send it back to their office so I need to send it to them so how I can send it please inform me 

Official Employee

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3.2K Messages

 

user_ufg9gz Hi there! Is this a cell phone, TV equipment, or Modem? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

Internet modem needs to return 

Official Employee

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207 Messages

Hello @user_ufg9gz and thank you for posting your concern on our Xfinity Community forums! 

You can find out all of the information you need for return options on Xfinity equipment by going to the following link: https://www.xfinity.com/support/articles/returning-your-equipment.  The easiest way is to simply bring it to an Xfinity Store location near you.

Please let us know if you require any further assistance! We're here to help! 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.5K Messages

23 days ago

@user_ufg9gz Thanks for adding a post to the forum. You can print out a return label with the steps on this https://www.xfinity.com/support/articles/returning-your-equipment page. It will show you how to print it from your account. If that's not what you're looking for, let us know. 

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