HELP

Had 5 tech visits over past month. Just bought new home I had 2 home inspections in February..Comcast says they have no idea why my internet cuts out randomly about 10 times during an 8 hour period. I am a remote worker and take inbound calls through the internet. I am hardwired. The techs have replaced....I was told everything possible inside and outside my house. I was told Thursday March 31st I will forfeit my yearly bonus due to not being able to work my shift. Now April 3rd. I may be out of my career completely due to no stable internet. This new home I have just purchased has a mortgage and bills. How am I supposed to survive if I can't maintain my employment due to COMCAST

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Responses

U

user_cebe0d

Visitor

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1 Message

3 years ago

LOOKING FOR MAIL ADDRESS FOR XFINITY IN NORTH CAROLINA....PLEASE WOULD YOU EMAIL AT [Edit: Personal Information]

THANK YOU!.

(edited)

This comment has been converted into a post

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XfinityEricB

Official Employee

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2K Messages

3 years ago

Hello @user_ea347b! Sorry to hear you are still having troubles after so many visits, and I would be happy to see if there is anything more I can do for you. I would hate you to lose your job due to poor connections.Can you send us a private message with your full name, name of account holder (if different), and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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U

user_ea347b

Visitor

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4 Messages

3 years ago

Hello Eric

I could not find a bell to IM you

My account is in my name

[Edited: "Personal Information"]

Note: This comment was created from a merged conversation originally titled Hi. Thank you for responding

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XfinityEricB

Official Employee

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2K Messages

Nice to meet you [Edited: personal information], and thank you for the account address. I did edit the post so your personal information isn't public, but I did get what I needed to find the account. You stated your internet cuts out during an 8 hour period, I take it that means the issue is only present when you are working? Can you also tell me if the issue is present on any other devices in the home other than your work equipment please?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_ea347b

Visitor

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4 Messages

We just received a response that another tech will need to come for visit number 6. Now they said there's noise in the line and I have to wait cause your soonest appointment is not til Wednesday 4/06/22 from 12pm to 2pm.

3 years ago

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XfinityChristina

Official Employee

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923 Messages

Thank you for this information, I do see you provided your name previously. We'd like to look into your account specifically, but things like your name should only be shared privately in a direct message. Please send us a direct message with your name and address in full.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3j19REF

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Customer Service

user_ea347b

HELP

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XfinityEricB

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