Skip to main content
user_2g7rp9
1st Topic

Visitor

 • 

2 Messages

Friday, September 19th, 2025 2:35 PM

Closed

help with services i didn't order

We had a tech at the house yesterday and then last night I received a text saying there is an order to burying the xfinity cable line.  He did not mention this to us.  Did he order it?  Will it cost me anything to?

I can never get to a human by calling or using the assistant.  This is so annoying!!!!!  I just want to speak with someone as automation cannot answer my questions.  

Question

 • 

Updated 

7 months ago

 • Edited

43

2

0

Oldest First
Selected Oldest First

Accepted Solution

EG

Expert

 • 

117.7K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

Accepted Solution

XfinityJeff

Official Employee

 • 

877 Messages

8 months ago

Good morning @user_2g7rp9, thanks for posting your question to the Xfinity Forums, and thanks @EG for moving the post, I hope you are both having an excellent day. When a tech comes out to install service, if they have to run a new line they will install the line and connect it to the home, and then they will put in a request for a crew to come out and bury the line. This process will not cost you anything because it is outside the home.

3

user_2g7rp9

Visitor

 • 

2 Messages

Thank you!  So glad I could finally get to a human.  And Thank you EG for getting me an answer!!!

8 months ago

0

XfinityGabriel

Official Employee

 • 

3.2K Messages

 

user_2g7rp9, It is our pleasure to help. What we can do from here is monitor this cable burial order for you on our end to ensure there are no hiccups. To further assist, 

please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

XfinityJeniece

Official Employee

 • 

3.9K Messages

Hey there, @user_2g7rp9, we wanted to follow up with you here to see how everything went with the line issue. Did you need any assistance with the appointment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

forum icon

New to the Community?

Start Here