Help with my account

I spoke with someone over a month ago to get my bill down and I signed up for mobile services we’ll come to find out they didn’t put the pkg in place that we talked about and didn’t give me the mobile credit so my bill is back up to we’re it was 

I'm so sorry to hear about your situation, @user_5a810e. When you say put a package order, are you referring to a cellphone order? Or the residential service rate package? 

The package for my cable to get my bill down I was on the phone for over an hour with the guy and come to find out nothing we talked about was done with my husband military discount ACP discount and mobile my bill should be $130 ish but it’s almost $200

Thanks for clarifying and I can deifnitely help see what is going on with the discount and billing. Can you send us a direct message so I can take a look? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it