Visitor
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4 Messages
Help with equipment returns
I have tried to go to the website page to select the equipment I want to return, but no equipment is listed. I spent an hour on the chat with a rep who finally said that because the account was closed, I have to physically drop it off. IO am 85 and the nearest location is over an hour away. How do I get a label? Thanks.
EG
Expert
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118.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.2K Messages
1 year ago
Thanks for reaching out — we know how frustrating this process can be, and we’re here to help make it as easy as possible.
Since your account is already closed and the equipment isn’t showing up online, you won’t be able to generate a return label through the usual method. In these cases, returns do need to be done in person at a local Xfinity Store or UPS Store.
Here’s a direct link with more info and step-by-step instructions:
xfinity.com/returns
We completely understand that traveling over an hour isn’t ideal — especially when you just want to return your equipment and be done with it. If you have someone who can return it on your behalf, that’s perfectly fine too. Just make sure they bring the equipment and your account number (or the name and address on the account).
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user_rr07hl
Visitor
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4 Messages
1 year ago
I am sorry, but that seems really strange. Why aren’t you able to generate a label? What is the difference between the equipment arriving in a box with all the appropriate information or by a person?? Re you really saying that if I have to drive two hours roundtrip??? I was mailed the equipment, so why can’t I mail it back???? Please help!
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