New Poster
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4 Messages
hello
I want a new tv box. I went to the store and all they had to offer was a wireless box. My wifi has been on and off these days. So I don't want to rely on a wireless box. I wanted the Arriis XGlv4 4k dvr box so I could still watch tv when my wifi modem failed. They said that a dvr box would not work if my wifi was not working. I explained this was not true because my wifi modem completely broke and I still had tv thanks to the coaxial cable. They did not believe me. So I left the store. Called the number they gave me and the person said they would look for a dvr box for me. I explained that I could get a wireless box anywhere and cut the cable completely and save lots of money, but I prefer to stay with xfinity, if I can get the dvr box I want.
EG
Expert
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122.8K Messages
2 months ago
The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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XfinityFrank
Official Employee
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2.8K Messages
2 months ago
Hi there, @mary140. Thanks for reaching out to us here on the Community Forum and sorry to hear you've been having trouble getting a wired box. We can see about getting one sent out, and also we would like to check out your internet connection to see if there is an issue there since you mentioned it's been on and off.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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mary140
New Poster
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4 Messages
14 minutes ago
I got a brand new tv and a brand new tv box. Last night I had to call xfinity because they were billing me for two boxes over a period of two months. I called last month when I noticed the double charge and was assured that it would be reimbursed. Well this bill arrived and I was still being billed for two and never received a reimbursement. The person I spoke to was able to correct my bill after some lengthy time on the phone, but when I hung up and turned on my tv, I had no service. After additional long conversations on the phone with xfinity, I was told that my tv box needed to be replaced and a technician would come out in a few days. Something is not adding up here.
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