Free xFi pods email link not working and no one at Xfinity can help me.
After the WiFi assessment, I received an email 4 days ago stating that I qualify for free XFi pods. When I click on the link and log into my account, I get a message that states that I am not eligible.
The email clearly states that :
" You can improve your home WiFi coverage with an xFi Pod.
It's included with your Internet service at no extra cost.
We evaluated your network performance to help ensure the most WiFi coverage throughout your home. Your most recent review shows that your WiFi coverage may benefit from an xFi Pod, available to you at no extra cost."
After multiple tries, the link still keeps getting me the message that I am not eligible.
I went to a local Xfinity store today and I was told to call 1-800 number and speak to the xFi Pod team. And I did call the number and after 40+ min of wait time, I was told that they will re-evaluate my wifi and start the whole process again.
It's a very frustrating process of wasting so many hours and bouncing back and forth between different people at Xfinity services.