Visitor
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1 Message
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
Visitor
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1 Message
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
XfinityAdrienne
Official Employee
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1.9K Messages
1 hour ago
Hey there, @user_ktt35o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about your experience with your Peacock Premium access, it certainly is not what we want for our customers. We would be more than happy to look into the account and investigate the cause of the loss of the subscription. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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