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159 Messages

Thursday, July 31st, 2025

Free Peacock Premium

I am having this exact same problem where my Peacock is gone after changing service levels.  Even the advance technical support team cannot resolve.   

I am told Diamond status == Free Peacock Premium.    However, that reward is not available for (or the technician to select).

Can I get some help???  I was told no changes to content would change with new plan... 

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12 days ago

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HD-Tech

Contributor

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159 Messages

27 days ago

This was resolved by Tier 3 support! :)

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XfinityFrank

Official Employee

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1.6K Messages

27 days ago

Hi there, @HD-Tech! Thanks for reaching out to us here on the Community Forum. We can check and see what may be happening with the Peacock reward for your account. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.

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HD-Tech

Contributor

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159 Messages

Great.  Message sent in the DMs

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27 days ago

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DarkHadou10

Visitor

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2 Messages

@XfinityFrank​ 

Can you help me out as well? I don’t see a chat box to send DMs in the upper right corner. I was just military verified and upgraded to diamond but I do not see any rewards on the page for a free peacock subscription.

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15 days ago

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XfinityGabriel

Official Employee

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2.6K Messages

DarkHadou10, Hey there! Congrats on being upgraded to Diamond tier status. We appreciate you for your service and for reaching out. We are the right place to go for help with seeing what's going on with that Peacock reward. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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DarkHadou10

Visitor

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2 Messages

@XfinityGabriel​ Hey thank you for getting me all set up. A ticket was open and the problem has now been resolved. If anyone has this similiar problem, don’t hesitate to ask here, they will take care of the problem. Thanks again everyone at Xfinity!

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12 days ago

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XfinityMarshante

Official Employee

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415 Messages

@DarkHadou10, I'm so happy we were able to get you taken care of. If you need anything in the future, please feel free to make another post, and a Digital Specialist will help you as soon as possible. I hope you have a great rest of your day. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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