HD-Tech's profile

Contributor

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159 Messages

Thursday, July 31st, 2025

Free Peacock Premium

I am having this exact same problem where my Peacock is gone after changing service levels.  Even the advance technical support team cannot resolve.   

I am told Diamond status == Free Peacock Premium.    However, that reward is not available for (or the technician to select).

Can I get some help???  I was told no changes to content would change with new plan... 

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Contributor

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159 Messages

2 days ago

This was resolved by Tier 3 support! :)

Official Employee

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1.5K Messages

2 days ago

Hi there, @HD-Tech! Thanks for reaching out to us here on the Community Forum. We can check and see what may be happening with the Peacock reward for your account. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.

Contributor

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159 Messages

Great.  Message sent in the DMs

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