Contributor
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159 Messages
Free Peacock Premium
I am having this exact same problem where my Peacock is gone after changing service levels. Even the advance technical support team cannot resolve.
I am told Diamond status == Free Peacock Premium. However, that reward is not available for (or the technician to select).
Can I get some help??? I was told no changes to content would change with new plan...
Accepted Solution
HD-Tech
Contributor
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159 Messages
7 days ago
This was resolved by Tier 3 support! :)
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XfinityFrank
Official Employee
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1.6K Messages
7 days ago
Hi there, @HD-Tech! Thanks for reaching out to us here on the Community Forum. We can check and see what may be happening with the Peacock reward for your account. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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