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user_ljzp2l
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Tuesday, April 22nd, 2025

Free Peacock Premium with Diamond Rewards Status

I have Diamond Rewards Status. I attempted to follow the directions below from Xfinity to get free Peacock Premium. However, when I go to the xfinity rewards site there is no option to "Get Peacock Premium at no extra cost". I used my primary Xfinity ID and password to log in to Xfinity Rewards. Please help me to get free Peacock Premium.

Diamond or Platinum tier Xfinity Rewards members with any level of Xfinity Internet

Note: Silver and Gold tier Xfinity Rewards customers aren’t eligible to redeem the offer.

You can redeem a reward to receive Peacock Premium at no additional cost.*

  • Sign in to xfinity.com/rewards to take advantage of this offer. 
  • You’ll then receive an email with instructions on how to activate your offer. 
  • It may take a couple hours to receive the email.

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2 days ago

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XfinityJustinC

Official Employee

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1.5K Messages

3 months ago

Hello, @user_ljzp2l thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for assistance, and want to ensure you're able to get access Peacock Premium based on your Xfinity Rewards status. From experience, I've seen that Xfinity Rewards members may have previously redeemed the reward and were unaware. When you have time, can you check to see if you are able to activate Peacock Premium following these steps: 

Step 1 Visit: https://www.xfinity.com/xfinityassistant/

Step 2: Click "Activate Now" on banner that states "Your Peacock subscription is ready for activation" Once the banner appears it should take CX to Peacock website to continue activation.

Step 3: You will enter your email address and password you want associated with your Peacock Premium account. If you had a previous account and want to retain your previous preferences and history you would want to use the same email address.

Please let me know if you see the activation banner when visiting the Xfinity assistance, and able to complete the activation process. 

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user_ljzp2l

Visitor

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3 Messages

I do not see the activation banner when visiting Xfinity assistance.

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3 months ago

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XfinityJustinC

Official Employee

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1.5K Messages

@user_ljzp2l I appreciate the follow-up, and was hoping to hear you saw the activation banner when going to the Xfinity Assistant. I did have one other question as I've seen customers who subscribe to Gigabit or Gigabit extra have some issues redeeming the Xfinity Rewards Peacock Premium as it's include free for 2 years if you're on either of those speeds. 

- Are you on Gigabit or Gigabit extra internet speed? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_ljzp2l

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No, I just downgraded from Gigabit speed this week. When I did that I lost Peacock Premium. So now I want to add back free Peacock Premium using my Diamond status.

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3 months ago

XfinityJustinC

Official Employee

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1.5K Messages

@user_ljzp2l that information is helpful, and understand wanting to redeem the Peacock Premium reward as you're no longer on the Gigabit speed. I'd like to investigate this further, and if needed can open a ticket for our awesome Xfinity Rewards team to help get this reward enabled. 

Since I will need to gather some information to locate your account, and we don't want that here in our public conversation. When you have time, please send a direct message. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address



I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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bubbaswife

Visitor

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1 Message

26 days ago

Unable to activate free peacock - diamond member

no option under rewards 

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XfinityVianney

Official Employee

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2.4K Messages

 

bubbaswife, thank you for reaching out to let us know you're not finding the offer on your end. Are you currently signed in as the primary user? If you follow the steps provided by @XfinityJustinC, are you able to gain access? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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shadango

Contributor

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31 Messages

17 days ago

I am in the same boat --- I get emails saying I get "free Peacock plus" because of my diamond status and to go to my "rewards" but when I do that it is not shown.

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XfinityRaul

Official Employee

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2.1K Messages

@shadango Thanks for making us aware you're also having issues redeeming the free Peacock Plus subscription via Forums. I'd like to help figure this out with you. Let's continue our conversation via DM.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_14bbe1

Visitor

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2 Messages

I am having the same problem; diamond member, see the offer on my rewards page, try to sign up, says I'm not eligible.  

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17 days ago

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XfinityBenny

Official Employee

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957 Messages

@user_14bbe1  Thanks for adding to the thread. Use this link to subscribe https://www.xfinity.com/xfinityassistant/. Once there you will want to click on the "Activate Now" on banner that states "Your Peacock subscription is ready for activation" You will then enter the email address and password you want associated with the Peacock account. This can be the same as your Xfinity account, but it does not have to be. If you have a previous Peacock account and want to retain the preferences/history, you should use the same email address you normally use to log in. Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. You must be enrolled in Xfinity Rewards to take advantage of the offer. Once the offer is redeemed, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum member with Xfinity Internet.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_14bbe1

Visitor

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2 Messages

That link resulted in the error message "It looks like you don't have any subscriptions to activate."  I am a diamond member, enrolled in rewards w internet.  Please advise.

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16 days ago

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user_46olf0

Visitor

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1 Message

Is the peacock subscription really free? Or will xfinity or peacock start charging me once I use it for awhile? 

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4 days ago

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HD-Tech

Contributor

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159 Messages

2 days ago

I am having this exact same problem.  Even the advance technical support team cannot resolve.   

I am told Diamond status == Free Peacock Premium.    However, that reward is not available for me in Xfinity Rewards (or the technician to select).

Can I get some help???

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