Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_youn24
1st Reply
1st Topic
1st Like

4 Messages

Sunday, December 29th, 2024 4:08 AM

Free iPad scam

Contact Xfinity chat for a reduced rate, was not offered any clear table for rates/speeds, was offered a “free iPad” with a monthly rate cheaper than what I’d been paying. Turns out they slapped me with an Xfinity mobile monthly charge that I never asked for so I’m paying more than before. When I contacted them again via chat they said there’s no such thing as a free iPad offer which is exactly what I’d been offered verbatim. When requesting a transcript of previous chat I was told it was not possible. Now I’m posting here and contacting my state’s attorney general consumer division about this [Edited: Language]

Question

 • 

Updated 

5 days ago

 • Edited

40

3

Was this helpful?

EG

Expert

 • 

108.1K Messages

22 days ago

The concern is not "Community Center" help related.................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityJanelle

Official Employee

 • 

1.4K Messages

22 days ago

Hey @user_youn24 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Ipad order. I would be more than happy to offer my assistance looking into this further for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

2

0

user_youn24

4 Messages

@XfinityJanelle​ It would be simple for you to look into my account and answer this publicly on your terrible forum that is glutted with bad reviews of your customer service failings, so I'm not going to do all that

Like

Reply

6 days ago

0

XfinityAirelle

Official Employee

 • 

2.3K Messages

 

user_youn24 Unfortunately, we’ll need you to provide your account details in a private message, as we can only discuss account-specific information securely. If you decide to proceed, please send us a direct message following the instructions above, including your full name and service address. We’re here to help whenever you're ready!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

user_rhwtd3

1 Message

5 days ago

My mom called because Xfinity Stream was lagging. The agent fixed it and then offered the free iPad. He said it would lower her bill from 222 dollars to 186. She pays the government fee. The iPad came today with a Xfinity Mobile SIM card. We are confused we check her account on app and Xfinity Mobile has been added when that was never stated by agent. She does not need nor want Mobile. iPad has not been activated 

1

0

XfinityRichard

Official Employee

 • 

1.5K Messages

Hi there, @user_rhwtd3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience this is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, the account holder's first and last name along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

0

forum icon

New to the Community?

Start Here